Business ProfileforFR8Star

I purchased a truck from an online auction run by ***********. *********** refers customers to a sister company called Fr8star in order to obtain bids on hauling machinery purchased through the auction. I contacted Fr8star to acquire bids for hauling the truck. They presented me with several bids and I accepted a bid from ******* ****. ****** ******* the Fr8star representative, assured me and ******* **** that the truck was 8’6” in height. The bid that I accepted was based on that information. I paid a deposit of $973 to ******* ****. They hired a driver to pick up the truck and he found that it was 11’6”- too tall for his trailer and he was not able to haul the truck. In order to have the truck hauled I will need to seek new bids based on a more expensive style of trailer. I have contacted both companies several times trying to resolve the issue. ******* **** has stated that they will allow me a credit of $645 towards a new bid to haul the truck but they are keeping the remainder of my deposit because they paid a driver who was not able to haul the truck. ****** from Fr8star has said that it is up to ******* **** to refund my money. He has also stated that their agreement with ******* **** specifically states that they cannot keep a deposit if they are unable to deliver the load. As it stands, I have paid $973 and have received nothing in return. This is the direct result of ****** from Fr8star giving erroneous information to the bidders. I am not sure that I will contract with ******* **** to haul the truck or if I will end up going with a different company. I would like to have the entire amount that I paid refunded to me so that I can then move forward with finding a hauler for my truck.