ComplaintsforQuacky Quilter Haberdashery
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Complaint Details
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Initial Complaint
01/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I commissioned a Tshirt quilt to be made out of my husband's treasured mementos from youth and college. While at the shop I focused the colors of fabric to be used and used thread to pick the colors. I picked olive(favorite color), forest green(2nd favorite (verbally specifying only to use it if it didn't clashing with the other colors)), and navy, white and, a light grey blue. To find the right light blue I discussed this college colors and the grey blue of it. She pulled a couple bolts of fabric that were perfect matches for the college colors and an olive and we settled on the size and number of shirts to be used and I stated I wanted to all to be complementary with the colors. She texted a picture of the mockup for the quilt in the colors I picked and I approved of it. I paid online and my mom picked it up for me. When I opened the quilt it was nothing like the mock up. The worst of it was a random bright teal/aqua was used for the main body of the quilt. I know for a fact I never asked for teal. My husband hates teal. I asked the quilter about the teal. I was met with defensiveness and denial. She's told me I should have had other people come check over the quilt. She's claimed the pictures of the material show the teal (they don't and I'm happy to produce them). ******************************************************************************************************************************************** I cannot stress enough how difficult trying to rectify the situation has become and how much gaslighting has taken place. I'm now out nearly $**** for a quilt that is wrong and has damaged several shirts. My mother was present when I picked the colors and remembered I didn't pick teal. Quilter tried to claim that since my mother didn't express concern about the color that it's fine or my fault she used the wrong material. Mother wasn't the person ordering or paying for the quilt, what's she supposed to say? "Hey did you mess up?". This experience has been awful.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.