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ComplaintsforMid-City Superstore
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Complaint Details
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Initial Complaint
05/31/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
12/13/2023-Bought a table & chairs. Asked ***** for demonstration how the butterfly worked. She couldn't close the table & said it would be fixed before delivery 12/20/2023-Delivered I called to report I couldn't latch the butterfly 12/27/2023-***** requested photos 1/17/2024 & 1/20/2024-Told they would have the delivery crew stop to take a look-they came on 4/11/2024, said the tabletop looked warped There were multiple texts & phone calls with ***** during all that time 5/9/2024-Informed by Furniture Service "table was still under warranty" Tabletop on order but they have no ETA 5/20/2024-received a text from *****; "tabletop is on order however no ETA to our store" 5/31/2024-Text; "tabletop is on order with no ETA. You will be notified when it's received in our store to coordinate the exchange" After 5 1/2 months of communication, I'm no longer confident in what I'm being told about the replacement tabletopBusiness response
06/03/2024
We did attempt to adjust the tabletop but it did not resolve the issue so a replacement was ordered. Please allow up to 4 weeks for the replacement to arrive to our store as it was not in stock when the order was placed. Any further questions, please let us know. We can most certainly let you know when the replacement is received.Business response
06/04/2024
This model was not in stock when the replacement order was placed. Please allow up to 4 weeks for the replacement to arrive to our store. We received the invoice for this order today which means the item is now with the freight company, the next step is for them to contact our store to schedule a time for us to receive the merchandise. We will contact you once received and inspected. Any further questions, please let us know.Customer response
06/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will be satisfactory to me after the table top has arrived and been assembled in my home.
Sincerely,
******** *****
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Contact Information
Business hours
Today,10:00 AM - 6:00 PM
MMonday | 10:00 AM - 7:00 PM |
---|---|
TTuesday | 10:00 AM - 6:00 PM |
WWednesday | 10:00 AM - 7:00 PM |
ThThursday | 10:00 AM - 6:00 PM |
FFriday | 10:00 AM - 6:00 PM |
SaSaturday | 10:00 AM - 6:00 PM |
SuSunday | 12:00 PM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.