Business ProfileforMidwest Accounting & Tax Service, Inc.

This is a formal letter I sent to company on 1/10/22. He called but never followed through again with promises made. I am writing this letter as a formal complaint for the services that I didn't received at your company. Back in January 2021 I met with Tony regarding getting help with our 2020 tax filings and to find out why we had not received our 2019 federal refund. We paid $*** and did not receive any help on getting the 19 refund. We ended up personally reaching out to a tax advocate and our state senator's office to obtain. Back in late summer I spoke to Tony again regarding not receiving our 2020 Federal refund thinking the 2019 refund had something to do with not getting the 2020. At that point he refiled the taxes electronically instead of researching. I again made a call to Tony letting him know we still have not received anything and then when I checked the IRS website they still have no record of receiving the taxes. This is when he told me they had to mail it so I am not sure when it actually was mailed. He couldn't tell me a date. As of today's date the IRS still shows no record on their website of receiving the tax return. I do understand that the IRS had been behind all of last year. With that being said Tony said I'll be emailing you over some thing to sign and I'll get down to work on this and find out what happened, that he has many contacts at the IRS. That was the end of October and today is January 10 and I still have never received a call or any documentation from Tony. I hope you can understand my frustration, as no follow up work seems to be done for us and we are going on one year since I originally came to your office. We paid money and never got the services. My goal is to get this resolved and find out what happened.