ComplaintsforTorrey Pines Apartments

• Initial Complaint

  11/30/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  We moved in March 12th 2022 and on the 24th our heat stopped working and ended up dropping to 62 degrees when I set it at 80, no big deal we called for a maintenance and they came right away and fixed the problem. Fast forward to March 30th, it completely stopped working again after they "fixed" it. Our heat just kept dropping from 78 to 72, even though I set it at 80. Fast forward to 4 hours later it completely stops again, so I submitted the request. Then my fiancé receives a call from a ********* lady from the leasing office saying how it's impossible for our heat to reach 80 due to us having vaulted ceiling's. Another issue happened this pass summer. The maintenance man entered my apartment unannounced. He knocked once and unlocked the door and saw me half naked. My * year old daughter was also half naked because we just took a shower. I didn't request a maintenance or receive anything about a maintenance coming. Being a woman home alone by myself with my * year old daughter is very scary. I then called my fiancé immediately and he called the leasing office and they did nothing. Fast forward to November 18th our heat had problems and maintenance came to change out the filter. Fast forward to November 30th our heat is down again. I set it at 79 degrees and it's currently tempting at 75, it's been at the same temperature for 2 hours. It's also 25 degrees outside.

• Initial Complaint

  12/20/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In midJuly I moved in to Tory pines I was instructed to make an account on elevated living so that I could pay my rent through their website creating an account and uploading the documents on this website was time consuming impossible and a set up for failure. I had thought I had it set up the 1st time however it was incorrect and I was charged for late fees it was the next month there was ahold because of the previous month so it rejected auto pay and I was charged extra late fees also charged for not having the gas documents switched over on the website. The 2nd time I tried paying rent in cash it was refused and I incurred late charges. After being fed up with the late charges the website I had gotten a cashier's check to pay the rent This payment was refused because this there wasn't the extra money on it for the late fees to late fees. It seemed there was nothing I could do to avoid these extra charges and snd I believe requiring people to use an a possible website and then charging the late fees is not just corporate business it's actually stealing from people like myself. Nobody had ever told me that this website didn't work on mobile devices that is all I own is mobile devices. It wasn't until I had already incurred these extra fees that I was told to come in and use their computer. I'm sure everybody goes through this why couldn't they just tell me. I have more documents to upload upon request Each month it was close to $*** extra. I stayed there for a total of 4 months

  Business response

  01/17/2022

  Business Response /* (1000, 8, 2022/01/03) */ Hello Adam, Thank you for your submission to the Better Business Bureau. At Elevate Living, it is very important to us that we address any concerns that are brought to our attention in a timely manner. In order to best address these concerns, we ask that you observe our formal complaint resolution process. You may do so by completing the necessary form at: https://elevateliving.typeform.com/to/lkZuxQML. Thank you for your cooperation and we look forward to receiving your submission.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩