ComplaintsforAutographix
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Complaint Details
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Initial Complaint
07/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I WENT TO AUTOGRAPHIX FOR A TINT JOB ON 4 WINDOWS ON A BRAND NEW 2022 ********* AT THE TIME I BROUGHT IT IN THIS CAR WAS A WEEK AND HALF OLD! I GOT MY CAR BACK WAITED AN ENTIRE 6 DAYS TO ROLL MY WINDOWS DOWN AND THE PASSENGER WINDOWS WERE MAKING A GRINKLING SOUND I CALLED AUTOGRAPHIX I SPOKE TO BRANDI AND SHE ADVISED ME TO BRING IT IN THE NEXT DAY AND THEY WOULD TAKE A LOOK AT IT. THEY ENDED UP RE-TINTING BOTH MY PASSENGER WINDOWS. I WAITED AGAIN 6 DAYS TO ROLL DOWN MY WINDOWS AND NOW THE FRONT PASSENGER WINDOW IS FINE BUT THE BACK WINDOW NOW NOT ONLY MAKES A GRINKLING SOUND STILL BUT ALSO A HIGH PITCHED NOISE. THEY ARE TELLING ME NOW THAT THERE IS SOMETHING WRONG WITH MY WINDOW SEAL. THIS WINDOW NEVER MADE THIS HIGH PITCHED NOISE UNTIL THEY TOUCHED IT THE SECOND TIME TO RE TINT IT. THEY OBVIOUSLY BROKE MY WINDOW SEAL AND ARE SAYING I NEED TO GET IT FIXED ON MY DIME AND MY TIME. VERY ************** BUSINESS I SPOKE TO ROGER WHO WAS VERY UNWILLING TO HELP AND ACKNOWLEDGE SOMETHING HAPPEN TO MY WINDOW SEAL ON THERE TIME. ANOTHER THING THAT CONFUSES ME IS BRANDI AT THE BUSSINESS TOLD ME ROGER WAS A SALES MAN?? WHY IS HE CALLING ME ABOUT MY WINDOW TINT AND SHE ALSO TOLD ME ROGER WAS GOING TO ******** THE DEALERSHIP I PURCHASED MY CAR FROM" TO SEE WHAT THEY WOULD DO TO FIX THE WINDOW SEAL THEY BROKE.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.