ComplaintsforVehicle Selling Solutions

• Initial Complaint

  05/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  The very pushy sales rep I worked with set the listing price for my vehicle unrealistically high, and more importantly never forwarded offers to me like he was supposed to, and never followed up after the listing was over. I was contacted by VSS almost a month later, and they just made lame excuses for the lack of follow-up and not letting me know about the offers to buy my vehicle. I wasted $500 on services that were not provided.

  

  Business response

  05/08/2024

  With regard to this trailer listing, we have received inquiries from a potential buyer who has shown interest. If your trailer has not yet been sold, we kindly request that you reach out to us directly to discuss the current status. Please ask for Rebekah, who will assist you in resolving any outstanding issues and ensuring a smooth transaction process.
  Your satisfaction and transparency throughout this process are of utmost importance to us, and we are committed to addressing any past discrepancies promptly.
  Looking forward to hearing from you soon.
  Warm regards,

  VSS

  Customer response

  05/09/2024

  Hello, 

  I resolved my issue with the business, how do I retract my complaint?

  Thank you,

  *****

• Initial Complaint

  06/30/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  THIS BUSINESS CLAIMS THEY HAVE BUYERS FOR ITEM BEING SOLD AND COLLECT FEE FOR SELLING YOUR CAR TRUCK WHATEVER IT MAY BE AND THEY DO NOT ITS A SCAM

  

  Business response

  06/30/2023

  Dear **** ********
  We appreciate you bringing your concerns to our attention regarding your experience with Vehicle Selling Solutions, LLC. We understand that you are dissatisfied with the service we provided, and we apologize for any misunderstanding that may have occurred.
  Firstly, we would like to clarify that our company does not guarantee the sale of any item or provide a specific timeline for the sale. We facilitate the process of connecting potential buyers with sellers, based on their interests and preferences. While we strive to match sellers with interested buyers, we cannot control the final outcome of the transaction.
  It is possible that there may have been a miscommunication or misunderstanding regarding the number of interested buyers or the final sale price of your car or truck. Our system relies on historical data from previous sales to estimate the level of interest and potential sale prices. However, it is important to note that these estimations are based on market trends and buyer behavior, and we cannot predict the exact outcome of each individual transaction.  There were two bidders at your desired price point during a recent auction, we apologize for any inconvenience caused. We understand that this may have led to frustration and disappointment. We constantly strive to improve our services and provide clear communication to our customers to avoid any misunderstandings in the future.
  Please feel free to provide us with any additional details or concerns you may have, and we will do our best to address them. We value your feedback and take customer satisfaction seriously.
  Thank you for bringing this matter to our attention.

  ******* *******
  Customer Support MGR - Partner
  VSS FSBO Vehicles
  ************ ***********************************

• Initial Complaint

  02/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a call to assist with the sale of my ****** from Geoff at Vehicle Selling Solutions. He wanted $*** to take charge and I would be hearing from them. Money cleared 2/22/23 to a ******* group. I have not heard a single word from these folks. I believe that I have been scammed.

  Customer response

  02/27/2023

  Please disregard this complaint VSS has resolve the issue.

   

  Thanks you 

  

  Business response

  02/27/2023

  Mr. ****** signed up with us on 02/21/2023 and we called and sent his Invoice showing paid via email, along with our processes for his records on the same date.  Unfortunetly, there was typographical error in the email address, which has since been corrected.  We have spoke with Mr. ****** and are waiting for more photos which he will be providing shortly.  He also informed us he will be contacting the BBB to remove this complate as there was just a miscommunication.  

  Thank youfor your assistance!

  Rebekah *******

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   

  Customer response

  02/27/2023

  I am satisfied with the response from VSS.

• Initial Complaint

  02/09/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Mike **** contacted me from **** *** ****** **** ***** ** Vehicle Selling Solutions. I had a piece of equipment on **********. He told me he had a similar item that he just sold and two more customers ready to buy if I went with him to sell my equipment. Initially, he wanted to charge me $******* but was so sure it would sell that I would only pay $****** up front. He would cover the difference. I was in contact with him over a few weeks where he told me was working out a price and financing and had offers on the table. Then he started with family emergency excuses where he couldn't talk and to call him back later. I tried calling him back several times. He no longer took calls from me and never returned my phone calls. This appears to be a scam.

  

  Business response

  02/15/2023

  Mr. ********, Thank you for the feedback. I'm sorry to hear of your disappointment with the service. Our goal is to utilize the best marketing strategy for your item and be transparent and efficient on how we are going to accomplish our goal, it does not sound like that happended here. Your account manager is actually leaving for his fathers funural today, however, you can always call customer service anytime, Mon - Fri 9:00 a.m. to 5:00 p.m. for all your account information. With that said, we cannot guarantee a timeframe in which we are going to get your item sold. All we can do is pick the best venues on which to advertise your property, and study timeframes in which it took to sell similar items. We are always working to make our process more efficient and feedback from customers is essential. Please give me a call to discuss further. Rebekah (Partner) **********

  Customer response

  02/20/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Mike **** contacted me after the dispute was opened. He wanted one more week to get my machine sold. He said he would contact me today with an update. I did not receive a call. I would just like to have a refund.

  

  Business response

  03/04/2023

  As previously stated, Mr. ******** can give me a call, I would be more than happy to discuss this matter in greater detail.

  Thank you,

  Rebekah *******

  **********

  Customer response

  03/04/2023

  
  Complaint: ********
  
  I am rejecting this response because: I have already called repeatedly and have not received any resolution. Too much time has passed. I had to use other resources to sell this piece of equipment. This business overpromised what they could do for me with no results. 
  
  Sincerely,
  
  Jeff ********

• Initial Complaint

  10/30/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  After a hard sale job by Agent Chris: Chris promised me that he would stay in contact every week until the vehicle sold. Vehicle Selling solutions uses **** and the online listings to get vehicles sold. They charged my $*** and gave me host of unmet promises. After the first listing on **** failed, Chris tried to upsell me on another $*** for more **** listings services. This was not disclosed at the original sale of their services that they would be doing this. The upsell attempt was a classic bait and switch and I flatly refused. Chris said they would continue to do their best to sell my vehicle. I remember only one follow up phone call attempt in July 2022. I received 2 other emails about the listing that seemed very form letter in nature. I was promised weekly updates but that never happened After I sent the Oct 2nd email, Chris ranted during the call and spoke over my voice on a regular basis. I asked for a refund and that was rationalized by a continued rant about the fact if the vehicle had sold I would be happy. There was no additional follow up after the Oct 3rd phone call. Below is the email that prompted the sales rant. From: Robert ***** <************************> Subject: Fwd: Date: October 2, 2022 at 3:50:45 PM PDT To: Chris ******** <**********************************> Chris When I signed up with you to get my truck sold you promised me that I would receive weekly updates and get my truck sold So far, I have been very disappointed with your service including the uncharge attempt after the first **** auction. The initial charge and subsequent upsell attempt have been a waste of money to this point. I feel misled and your representation of being with me weekly to get my truck sold has been a waste of time so far. At this point I am requesting that you refund me all the monies spent since you and VSS has dropped the ball on helping me get my truck sold. I feel very mislead and the weekly follow though was a failure.

  

  Business response

  12/27/2022

  Business Response /* (1000, 16, 2022/12/27) */ I apologize for the delay in my response, the 12/13/22 email is the first correspondence I saw. As I told Mr. ****** weeks ago, once a chargeback is filed, my hands are tied. With that said, Mr. ***** registered his 05 ************ on July 12th of this year, and we launched his **** Auction on the 14th of that month. His truck is actively listed and can also be seen on ********, *******, and our network of sites. Mr. ****** also has his own **** Store and is very versed on how that venue works, which makes his decision to dispute all the more confusing. Once I receive a decision from the bank I can speak more concretely on this subject.

• Initial Complaint

  09/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Date: 09/06/2022. Amount $******. No answer when I called back. Didn't find out company was not certified with BBB. Talked originally with a Nicole (************). Tried to send required pictures to Nicole and there was no connection. I'm disputing credit card charge as being not authorized.

  

  Business response

  11/28/2022

  Business Response /* (1000, 22, 2022/10/25) */ Mr. ***** - We are sorry your experience with us was not a better one. From the beginning it seems we have not been on the same page. To start, as Nicole, your account rep, previoiusly discussed with you, We are not accredited, however, we do have an A Rating. With regard to Nicole not answering her phone, simply put, she was on another call and called you back the momment she was done. Per that phone conversation, you told Nicole you woudl be contacting the BBB to remove your negaive review, thus we did not respond. Since that conversation, your auction was launched, we called and updated you at the 1/2 Way point and we had a scheduled update on the 17th of October, in the event we had not sold the unit yet, whitch is routine. We did not know at that point you had pursued with this Complaint. The following link will take you to a pricing guide for your vehicle: ***************************************************************** Feel free to give us a call and we can discuss your account in greater detail. VSS Rebekah Consumer Response /* (3000, 24, 2022/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Kelly Blue Book has given me the price of what my vehicle is worth. I know Vehicle Selling Solutions people will cover for each other. Only acceptable response is a total refund of $******. Business Response /* (4000, 28, 2022/11/14) */ Mr. ***** ********** is a marketing research firm that analyzes consumer data to produce rankings, reviews, and reports for a variety of industries. The company has been in business for more than 50 years and is well-known for its car and truck ratings. My sales reps are going to give you the best utilities at their disposal to assist in moving your vehicle. Again, we are sorry your experience wasn't a better one. Please feel free to give me a call directly to discuss this further.

• Initial Complaint

  04/27/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On April 5 2022 I was charged $*** plus dollars for services of listing my ************* John ****** saw my add on ************ called me was aggressive in his sales tactics however I proceeded woth process was promised it'd be listed one day wasn't listed until several days after was told it'd be on several platforms amd ******** which it was not was given the whole routine by John how it'd be a sure sale amd would be a successful process which it was not. Also after paying 2 days later i received a call from the same business from another sales lady with the same routine however after telling her i was already listed through them she bacame confused and didnt know how it happened apparently john ****** saw a list of people to solicit and did so pre maturley Unfortunately it was not not only was there hardly no exposure as promised the bidding was shallow and very disappointing. I will not recommend them and will not remove my complaint until I'm refunded said transaction

  

  Business response

  05/26/2022

  Business Response /* (1000, 8, 2022/05/09) */ Thank you for your feedback, Mr. *********, We're sorry that you were disappointed with the overall auction experience too - we try to provide the best service possible, however, sometimes things happen out of our control. Your auction produced over 600 views, unfortunately, you were the high bidder, which is highly frowned upon, to put it lightly. We want nothing more, than for you to be successful utilizing our services and selling your vehicle. We would be more than happy to relist your truck on another auction in hopes of achieving that goal. We cannot, however, issue a refund, due to the many unseen variables in vehicle marketing, ie., shill bidding etc.. Please give us a call so we can get the ball rolling! Thank you, VSS

• Initial Complaint

  02/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This year 2022 in January I paid $*** to Vehicle Selling Solutions to place my RV on ****** platform. The sales reprentative Tim ******* advised it would be a 7 day closed auction and hidden reserve would be set at ***. When specifically ask if it would remain on **** until sold I was told yes. After the 7 day auction expired I was then called by Josh ********* and informed to keep my RV on **** (with a reserve still at *** but this time they would allow bidders to see the selling price) I would need to pay another $***. When I advised I was upset about that b/c I was told the original $*** was suppose to keep the RV on **** platform until sold. Josh apologized but told me no it would stay on other platforms but not on largest site which of course is ****. I felt like I was scammed and not told the full truth and don't believe I should have to pay another $*** to keep the vehicle on **** until sold. I would either like my original $*** refunded or I would like my RV to remain on **** until sold and a link provided to me to follow bids and offers being made which is what I was originally promised.

  

  Business response

  03/02/2022

  Consumer Response /* (2000, 10, 2022/02/23) */ The company contacted me directly and has agreed to put the RV back on **** until sold. At this time I consider this as a resolution.

• Initial Complaint

  11/08/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  When I listed my RV for sale, this company called and made all sorts of promises for listing my vehicle across several websites, including ****--for a flat fee of $******. I asked specifically if the listings would continue until it sold. "Yes, definitely." After the 7-day **** listing had concluded (good interest, but no one met the reserve), however, I checked the site to ensure that it had renewed. No. Then I received a call from Vehicle Selling Solutions offering to renew the **** listing for another $******. I pointed out that I had been promised that the listings would continue until sold. No, I was informed, not for ****. Classic bait and switch. This company is not reliable or credible.

  

  Business response

  12/03/2021

  Consumer Response /* (2000, 10, 2021/11/22) */ The company resolved my complaint. Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩