ComplaintsforFirst Savings Bank

• Initial Complaint

  01/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  The payment that I made online on December 29th, the full amount was not posted, the payment was short by $65. I asked First Savings Bank to correct the account and they did nothing.

  Business response

  01/10/2024

  This was regarding a First Savings Credit Card account and should be moved to that portal.

  Thanks

  Business response

  01/10/2024

  This letter is in response to the correspondence we received from the Better Business Bureau.
  
  I understand from your correspondence that you attempted to schedule a payment through our website on December 29, 2023 to pay the full account’s balance of $1,146.58, however only a payment of $1,081.58 was posted. You are requesting a credit of $65.00 posted to your account to cover the different in payment amount.
  
  I certainly regret any inconvenience and confusion this situation has caused. Please allow me to clarify, our records indicate we previously received a correspondence from you through the Better Business Bureau, where you disputed a transaction to ******** **** *** hat billed in the amount of $65.00 on November 19, 2023. Due to your correspondence, this charge was placed into dispute. While the investigation is ongoing, you do not need to pay on the amount in dispute. The online payment options did not allow a payment for the full balance of $1,146.58, since it included the amount in dispute.
  
  Regarding your dispute case, on September 8, 2023, we completed our investigation and a credit for $65.00 was posted to your account and copy of the enclosed letter sent to you at the above address. This credit will appear on a subsequently monthly statement.
  
  I hope this information is helpful. If you have any further questions, please feel free to contact me at the number on the attached letter. 

  Customer response

  01/10/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21095758, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  11/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with FSB BLAZE. I do not have a contract with FSB BLAZE. They did not provide me with the original contract as I requested.

  Business response

  12/06/2023

  This should be reassigned to ***** Mastercard as it regards a ***** account which is issued by First Savings Bank. Thank you

  Business response

  12/06/2023

  Dear ******* * ***** *** 
  This letter is in response to the correspondence we received from the Better Business Bureau, 
  I understand from your correspondence that you do not believe you are liable for this debt from ***** Mastercard, that no contract was provided, and you are requesting a correction to your credit bureau report On July 11, 2023 and November 22, 2023, we responded to your credit bureau disputes claiming the account was not yours with the enclosed letters. In these, we requested additional information to investigate your fraud claim. To date, we have not received a response. 
  In reference to our credit bureau reporting, our records indicate on October 28, 2021, we received an application in your name with the Social Security Number ending in 8307. Your name, address and Social Security Number were verified as a match against your credit report so the application was approved and the account was established. The account was used for purchases and the last payment of $30.00 posted on March 27, 2023. The account subsequently charged off due to non-payment on September 3, 2023 with a balance owing of $656.72. 
  As a gesture of goodwill, enclosed are copies of the monthly billing statements, which will reflect the payment and purchase history of the account. Because the account was applied for online, no physical application is available. However, the information from the application is retained in our files and a copy of the Application Detail screen is enclosed. 
  We have completed our investigation and have confirmed the information that has been reported to the credit bureaus is an accurate reflection of the way the account was maintained. The information reported to the credit bureaus needs to be accurate to maintain the integrity of the credit reporting system. Therefore, we are unable to grant your request to remove or alter the information being reported to your credit bureau. 
  However, if this account was truly set up without your knowledge or consent based on a fraudulent application, please complete and sign the enclosed affidavit of unauthorized use and return it to our office. In your response, please also answer who at your current address of *** ***** ******* ** ** ********* ** ***** would have had access to our correspondence from May 2022 to September 2023 without your knowledge? Who would have access to your personal telephone number 215-305-7097, which was the only phone number included on the account? And who would have made payments on your credit card account from a Citizens Bank account ending in ****? Upon receipt of your response, we will be happy to investigate further. 

  Customer response

  12/06/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩