Additional business information
At-a-glance
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 4942 S 114th St, Omaha, NE 68137-2324
- BBB File Opened:
- 4/19/2005
- Years in Business:
- 39
- Business Started:
- 1/1/1985
- Date of New Ownership:
- 4/3/2024
- Business Incorporated:
- 5/12/2006
- Accredited Since:
- 4/26/2005
- Type of Entity:
- Corporation
- Number of Employees:
- 25
- Alternate Business Name
- The Driveway Co.
- The Driveway Company, Inc.
- Hours of Operation
Primary
- M:
- 8:00 AM - 5:00 PM
- T:
- 8:00 AM - 5:00 PM
- W:
- 8:00 AM - 5:00 PM
- Th:
- 8:00 AM - 5:00 PM
- F:
- 8:00 AM - 5:00 PM
- Business Management
- LeTonya Rone, Operations Manager
- Timothy W. Carter, Owner
- Contact Information
Customer Contact
- LeTonya Rone, Operations Manager
- Timothy W. Carter, Owner
- Additional Contact Information
Website Addresses
Customer Complaints
13 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
called them in Aug, 2022 to give an estimate for mudjacking & caulking my driveway (to fill cracks) &
to raise up sections of the sidewalk to prevent tripping, & to raise up the driveway to connect better
with the garage (to allow my mom’s wheelchair to go over it smoother). I also was interested in
applying a polyfloor to the garage to protect it. The total estimate was $7,400 - $740 (10%) for
everything, including to hang sign. So, the total would have been $6,660 to do everything. They
scheduled one day in September to do the work, but only wanted to do mudjacking & caulking at
that time. I was told there was a 1-year warranty on their work. They weren’t going to be able to do
the polyfloor at that time. I was told in the fall they would call to set it up.
The guy (I believe the owner) called the next day & said I owed $3,300 for the work they had done.
He wanted to pick up a check from me immediately. I wrote the check the next day & taped it to my
door so he could pick it up before I got home from my teaching job. They NEVER had to wait for my
money at all.
In October I called the office to say they hadn't scheduled the polyfloor yet. The lady said they were
busy & they would call back to schedule work within a couple of days. No reply ever happened. So
I called in December & left a message on the machine. No reply again. By then, I noticed that my
sidewalk began to sink again. Their work was ok for only 3 months. I mentioned that on their
answering machine. I called again in January & February, & left more messages. The lady said she
did remember me (from calling months ago) & said they would schedule for the work but they had
been so busy & weren’t able to at that time. Why am I less important than other people?!! I also told
her that the driveway sank. The caulking job was crap. The lines were uneven, & there was about a
1-2 inch drop between one sidewalk square & another, & the driveway sank about 1-2 inches below
the garage. Nothing was ever scheduled to fix it. She just told me me that they would call me to set
up a time to correct it. I never got replies AGAIN. I called several more times last Spring & left
multiple messages. I know what strategy they play by… the time lapses & the year expires. That
way, they don’t have to fix the problem because the customer’s year is finally up.
I wanted to fix these problems & put polyfloor on the floor before my new cabinets were installed last
summer. I wanted the garage floor level with the driveway for my mom's wheelchair. She was
almost flipping out of the chair because the driveway was NOT level with the garage.
Finally, a second rep from this company eventually came out to talk to me about polyfloor. He
couldn't find my colors I had chosen previously, or the estimate sheet given earlier from the other
rep. He was very disorganized & estimated a price that was not consistent with the first guy. I was
unimpressed that The Driveway Company didn’t even have the carbon copy on him so this rep
would know what I was told the first time. I showed him that the job was done sloppily when they
were here in September, & he agreed & said it would be fixed soon. But, I decided not to hire them
for polyfloor because of their lack of care & disorganization.
I got another company who did a splendid job & had great service (one that has lasted several
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Betsy A
10/04/2023
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