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ComplaintsforUrban Casual
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
5/6/23 I went and paid $****** but I decided to return a sweatshirt that was roughly $**. I wanted a refund but said that they could only give me store credit due to their policy. They gave me the receipt and I left. A couple days later I found out that I lost the store credit receipt. We went to the store to see what we can do but they told us they couldn’t do anything about it. Please help.Business response
06/13/2023
HI
We do not have full access to store credits data after two weeks for security reasons. We needed to reach outside tech to retrieve this for you.
We apologize we couldn't reissue this sooner.
Here is a copy of your store credit.
Hope that resolve this problem.
Once again, we apologize and thank you for reaching out to us.
Customer response
06/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Erick ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.