ComplaintsforSlowdown
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Saturday, December 16, a 59-year-old woman was treated unfairly, rudely, unprofessionally and possibly abusively by staff members of The Slowdown, including the manager named **** *******. During a concert, the woman inadvertently picked up a coat belonging to another person. She was then accosted by a large group of people accompanying the coat's owner, who thought she was attempting to steal the coat. Following this, Slowdown employees, I believe including *******, threw the woman off the premises without her coat. It was approximately 30 degrees. Consequently, she was not able to call her friends inside the bar to explain what happened nor to tell them she was freezing outside, because her phone was in her coat pocket, which staff members had not allowed her to retrieve. After she managed to somehow re-enter the Slowdown to retrieve her coat (she had to "sneak back in"), she was once again thrown out by Slowdown personnel, rather than being allowed to retrieve her belongings and leave with dignity on her own. She felt "humiliated," "belittled," and "scared." Suspecting that waiting until the next morning would be unproductive, as it would be difficult to address the event with those involved, a friend of the woman's drove to The Slowdown to discuss the matter with management. Hepburn, as well as a belligerent, bullying staff member, refused to respond to the friend's inquiries. Following are responses from Hepburn and/or the male staff member who refused to discuss the incident: "I don't care what you have to say" and "I can throw anyone out for whatever reason I want to." Worse, when the male staff member approached, who had no business being part of the conversation, he interrupted the woman's friend every time he tried to speak, each time shouting, "I don't care!" He was bullying, mean, abrasive, and apparently did not care about the horrific event that had occurred. The victim remains "humiliated," and "stunned" and "distraught" about the event.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.