ComplaintsforClear Recovery, Inc.

• Initial Complaint

  08/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This business is calling my business/employer, Knowles Law Firm, at the phone number of ***** ******** about a personal debt that is completely unrelated to my position at Knowles Law Firm. They should not be contacting my employer about a personal debt of the business's employee (me). They call on a daily basis from ***** ********.

  

  Business response

  08/28/2024

  *** ********

  I have reviewed your complaint regarding our company contacting you about a file in our office at Clear Recovery at your work phone number of*************

  

  Business response

  08/28/2024

  continued ...

  I was not able to locate a call to ************ in the last year.  Is it possible that there is another phone number that would roll over to that number?

  In searching our files, I was unable to find to locate one with your name listed.  Would it possibly under a different name?

  It is also possible that we are calling in regards to client of yours in our data system.

  I ask that you call me directly at ************ so we may resolve this complaint to both our satisfaction. I did block the number ************ from our calling application, but that will not prevent manual calls.  Dates of the calls may assist in our being able to locate any calls.

   

  ***** *****

  Sr Director of Compliance

• Initial Complaint

  06/01/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  They keep calling me after I have filed for bankruptcy. My attorney assured me these calls would stop after filing.

  

  Business response

  06/02/2023

  I have blocked calls and communications on the accounts we have in our office.  We were not informed of the bankruptcy.  If she would please send us the information or attorney name we will update our files.

   

   

• Initial Complaint

  03/22/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I would like to be removed and put on the do not call list. I had my attorney contact your office who failed to provide any info. I contact the accounts stated and they have no outstanding duets with them. Stop calling me

  

  Business response

  03/22/2023

  I was unable to locate an account for an Amanda **** or an account connected to the phone number ************.

   

  Please provide more information so I may locate the account in question.

• Initial Complaint

  03/07/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  just recently came across a bank statement stating this company took over $*** from my account. Finally, see that I have a letter stating they went after me in court, and yet...I never received anything else saying I owe these people anything? NOT A SINGLE VALIDATION LETTER. they just went straight to suing and then garnishment so I am going to ask right now for a letter of validation with all information UPDATED from the amount you have garnished to the left total which should sit around a couple of bucks as of now. I am sure that clear recovery doesn't want to break the law with the FDCPA. you have 30 days I have my cameras watching my mailbox and I open my mail in front of my cameras every day just in case things like this happen with recordings going back to august and not a single recording has ever shown clear recovery only the judgment notice. if I do not receive said validation letter with an updated amount within 30 days my lawyer will be in contact shortly after. Have a fantastic day!

  

  Business response

  03/09/2023

  In reviewing the files for Mr. ****, our records indicate that on all three of the files in our office were sent the Validation (1st notices). The letters were sent on 10-19-20; 11-16-20 and 03-17-21 to the addresses provided by our client. 

  Therefore, Clear Recovery, Inc. did not violate the FDCPA as Mr. **** contends as the appropriate notices were mailed.

  An additional notice was sent on 11-29-21 to the addresses provided by Mr. **** on his complaint.

  On January 20th The County Court of ******* County issued an Order of Default Judgment in the amount of of $****** (total of the three accounts), attorney fees of $***** and court costs of $****** for a total of $****** and post judgment interest until satisfaction of judgment at the rate of *.****%

  As of March 9th 2023 our office has not been notified of any funds being garnished by the courts on this judgment. The reporting process may take a few weeks.

   

  Customer response

  03/22/2023

  
  Complaint: ********
  
  I am rejecting this response because: i have received a letter from my bank stating that Clear Recovery Inc, has clearly taken money from my account on February 27th 2023 and i request immediately that i receive the remaining balance or a confirmation letter that the debt has been paid. if you can take the money within an instant and take people to court to sue for debt you acquired for pennies then you can provide updates within an instant it isn't that difficult, although being in the business that you are in i don't exactly see whoever is running the business or responding to complaints to have any sort of compassion for other humans.

  Again, i REQUIRE an updated balance for the money you clearly Garnished from my account or we could  could make another court date to settle this matter. and waste each others time as it's not about the money for me, we could go back and forth for years in court and my well wouldn't run dry, it's about making you accountable for your ********* ****** business that cant even keep your comings and goings up to date.
  
  Sincerely,
  
  Cameron ****

• Initial Complaint

  05/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have asked this company five times now to send me a list of the accounts they have on me. I was told they sent something in March. I did not receive anything from this company. I keep getting talked over when I call and just completely disrespected. They want me to go and call all of the accounts that I owe to ask them what I owe them. ******************************************* That is not my job. Then they tell me I can get online and look it up because I've paid a bill online through them. I have told them I want something in the mail from their company. They have refused each and every time. Each and every time they have been **************.

  

  Business response

  06/06/2022

  Business Response /* (1000, 5, 2022/05/10) */ Ms. **********, I have reviewed your account and saw that a list of active accounts was mailed on March 11, 20222 to the address on file. The address matches the address listed in your complaint. That being said, I have re-requested the list of accounts letter be sent to you one more time. The on-line option we offered may be a better solution for you as stated you have not been receiving our correspondence. We mail a notice on each account we receive from our clients for collections. We have not had returned mail from the ********* address. If you do not receive in the letter in the next 10 days, please call me direct at ************. I have also blocked the phone number ending in **** from being called from our office. James ***** Sr. Director of Compliance

• Initial Complaint

  10/27/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a call from this business a couple days ago saying I have unpaid debt that is in collections from ********** for over ***$. This is money I would gladly pay if I do in fact owe it. They were ************** over the phone and now I am being harassed. They are not providing any kind of document that verifies anything, they only call relentlessly. I have called ********** and verified I have no such debt with them. Now they are calling my employer and saying I gave them permission to. THAT IS A LIE. I never gave them any kind of permission for anything, in fact I can't prove without a doubt that this company is even legitimate. When I called to confront them about calling my employeer I was basically verbally assaulted and belittled and told that their business would never do anything like that. I have a hard time believing my boss would lie about something like that not to mention now he is wondering why people are calling him asking for me. This is unacceptable. I even checked out the website and it is haphazardly put together and unprofessional. How is anyone supposed to trust this so called business.

  

  Business response

  11/22/2021

  Business Response /* (1000, 8, 2021/11/09) */ Mr. ********, I have reviewed the calls and details of your complaint. Our Collection Agency's license number in ******** is #***. We are also a Registered Agency with the **** Attorney General's Office. I have reviewed the October 25, 2021 conversation you had with Megan. In the call Megan informed you that you had an outstanding balance of $****** at ********************* for services from an encounter at **********************. She went on to explain that ********************* is a separate entity from ************** and therefore the bill would be from them and not *****. This is why when you called *** they did not have an active account. She provided you with our website to make a payment. She was under the impression you would make the payment later that day. When the account did not reflect a payment, we started to make attempts to reach you to resolve the bill. This includes the call to your place of employment. In listening to the call to your employer of 10/27 Megan did not state that you gave us permission to call there, she stated that you had provided the number as a way to contact you and collection agencies are not required to have permission to contact consumers at their place of employment. I found no other conversations other than your inbound call on 10/27 complaining that we called your place of employment. We did make six attempts to reach you between 10-27 and 11-5 but received the message that a voicemail had not been set up. I have blocked the account for outbound communications, if you desire more information, please call me direct at ************.

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