Customer ReviewsforPremier Countertops

We were interested in Quartz Counter tops after looking at samples could not find one asked if we could look at a slab size instead of a small sample. Sherry told us to go to ************. There a nice guy showed us a warehouse full of Quartz, Granite, Marble surfaces. We finally decided on Calacutta Noble Quartz. We were given a sample to take to Premiere. The next day we returned Sherry was on the phone as we were waiting the owner a female asked if we needed assistance we said we were waiting for Sherry. Sherry did not have a sample of the Calacatta Noble like the one we got from *** but said she could order it. We finalized the order signed 1/30/22 did not notice on invoice Calacatta Noble Nuvro on order.. Installation 1/22/22. Quartz installed looked something didn't look right not the same. We to *** told Calacatta Noble discontinued Calacatta Noble Nuvro replace. We to Premiere told not what we ordered. Sherry said I'll get owner she came out said Calacatta Noble was discontinued she told us. We never talked to owner as she insisted we did. Sherry said she told us was discontinued ******************* We would have selected another if we were told sample we brought from *** was discontinued after we saw several slabs of the NOBLE in-stock. ***************************************************** Do Not Do Business with this company

I am afraid there has been some misunderstanding by the ********. Chari did assist them originally. She did send them to *** (Universal Granite & Marble). I cannot say for certain what they were told at *** as I was not present. I did, however, verify that the color the ******** assumed they were getting was not available at the time they visited *** and that they were told by *** that the *************** was not available. The ******** returned to our showroom and I did assist them briefly as Chari was busy. Chari
became available, but I remained in the showroom. They explained they were interested in the ***************. Both Chari and I told the ******** that the color *************** was no longer available and that *************** ***** had replaced it. We did not have a sample of either. We had already pulled the sample of *************** and samples were not yet available of the *************** *****. Mrs. ****** did have a sample of the ***************, but I am not aware as to how she came by it. As I stated, I verified with *** that the ******** had looked at the *************** ***** and that this color was the only color that was available at the time. In fact, I called *** while the ******** were in our showroom. Chari provided the ******** with a quote in the *************** *****. They signed the quote and made a purchase to have their countertops replaced with the *************** *****. We not only reviewed this selection at the time of purchase, but also reviewed it when we went out to template their kitchen and again when drawings asking for them to approve the selections were sent to them. It was all approved and the countertops were fabricated and installed. Mr. ****** signed off on the acceptance of installation at the time of install. I realize the two stones have very similar names. In fact, the *************** ***** was the replacement for the ***************. I just do not know what more could have been done to indicate what color the ******** were purchasing. They were told the *************** was not available and signed off three different times in regard to the color that was being purchased and installed. I am sorry they feel they were provided with the incorrect color, but we made it very clear the color they were actually purchasing was the *************** *****. If we were at fault and did install the incorrect color, as verified by the customers acceptance at purchase etc, I would be happy to replace it. It would mean we were negligent and did not verify the color they had purchased or just plain installed the incorrect color. However, this was not the case. It was verified numerous times, as well as was stated from the beginning that the *************** was not available and that *************** ***** was the replacement for it.

This morning, I had an appointment with one of Premier's representatives to measure for three new counter tops. The man (I can not call him a gentleman) entered my small entryway without a mask. I asked him if he had a mask. He said very hautely, he would get one from his van. Still in my entryway, I asked if he was vaccinated and he said very proudly, almost belligerently, "NO." While he was returning to my door after getting his mask, I walked outside and began to speak. I guess he knew that I was not going to allow him in my home, and no longer wanted his business because when I said "Uh, sir", he turned around, got back into his van, slammed the door and took off, squealing his wheels as he drove away, as if making a get-away from some criminal activity. There is a mask mandate! Besides that fact, this man had no regard for me and my family. He showed no respect for me with his actions when he glared at me when I showed surprise at his unvaxxed status and by entering my home without a mask and/or without immediately telling me that he was not vaccinated, I have a 98 year old mother who we have kept safe for the past two years and Premier allowed a person to come to my home without telling me of his vaccination status in advance. This put me on the spot and to top it off, he didn't even treat me with respect when he slammed his van door and literally squealed away in an obvious huff. I will be telling everyone I know of what just occurred and I will never use Premier. They just lost a pretty lucrative job. I have noticed this type of anger and disrespect with other interactions I have had with the unvaxxed in Omaha. The vaccine is free and the unvaxxed are taking hospital beds away from those who need them. I pray that one is available if my vaccinated and boosted elderly mother needs one. But, I guess your company and certainly your service rep. does not care in the least.

As the mask mandate had just gone into effect, it is possible that he simply forgot. He stated he had one in his vehicle and stepped out to go get it. I really hadn't thought about it when leaving for work Thursday morning. Fortunately, I have a mask at my desk. It is this customer's opinion that he was rude, when I have had this employee on my staff for nearly 20 years. He has never been rude. In regard to spinning his tires, I spoke with my employee and he was parked in the street where some small patches of ice were still on the ground. The vehicle he was driving was a small van. If you are familiar with these, you will know that they have very little traction in ice and snow. When he accelerated, and hit the ice it caused the van to skid off the ice and squeal the tires.

I do not believe it was this customer's place to inquire about whether or not my employee was vaccinated. As the vaccine is not mandatory and with the HIPPA law in place to prevent people from having to disclose medical information, it was not her place to inquire as whether or not the technician was vaccinated. There are some that the vaccine is not recommended due to health issues. My employee could have lied and stated yes they were vaccinated. Was she then going to ask to see his vaccine card.

Perhaps as she was so concerned about the health of her mother, she should postpone having any remodeling done until she deems it safe. This would insure that no one enters the home carrying the Covid virus. I do understand her concern, but as we still live in a free country it is up to the individual to make the determination regarding the vaccine. Maybe she should have inquired about the vaccine status, prior to scheduling this appointment. We could have arranged to send an employee that made the choice to receive the Covid vaccine.