Customer ReviewsforGS Labs

4 weeks and didn’t receive my products. But credit card charged. I called 3 times and was on hold forever the. They hung up! I will talk to bank so they don’t charge my credit card again.

We ordered an antigen test and, if negative, a followup PCR test. The test site personnel were personable, but not all wore good masks or wore masks properly over their noses as well as mouths. We were told that, if our antigen test results were negative, as they turned out to be, we would get a PCR test result in in 24-48 hours. It has now been a full week without a test result. We ended up taking home antigen tests that were both positive on the fourth day. Had we been depending on that test to decide whether to go to work or school or get together with friends and family, we may have endangered someone. As it was, we were already quarantining because other family members had tested positive the previous week and because we felt it was safest for others to wait until after 10, not 5, days to be in public places, though we always mask. I checked the portal online multiple times. I also waited on hold for up to half an hour at a time without an answer.

I wish I could give a zero star. I booked an COVID testing appointment for Dec 28th at the Maplewood, MN location for a friend. I wa asked for credit card details and the entire amount was charged on the card. I was waiting for it to ask for insurance info which it never did. Thinking of it as a technical error, I tried to contact them immediately to cancel the appointment but no one responded to the call after almost an hour of holding the call. Meanwhile I requested the cancellation of their messenger system too but just to receive no response again. Have been trying to contact them almost every day but in vain. The amount is still on my card. Will I end up paying this fraud company for the service I never received? Extremely frustrating

My husband and I registered for a test. When we got there my husband's scheduled time for the test was not in the system. We had to wait nearly 1 hour for the mess to be fixed. One person said that the computer system was being updated and that was the problem. (Why would they update right at the holidays when many people would be getting tested???) Another person denied that the system was being updated. (Who was correct???) I was told the PCR test would take 3-5 days to get back. It has now been a week. I called. They have two lines. I remained on one line for 45 minutes with no answer. I called the other line and received a voice mailbox that was full. I tried again, and again the box was full. They have not contacted me to let me know when I will have the results. There is no email address for them. THERE IS NO WAY TO CONTACT THEM!!! My husband's rapid test was positive. Mine was negative. As I have diabetes, it is important for me to know what the results are. Can they not have a dedicated receptionist to answer the line??? Also, if they are too swamped, maybe they need to refer people to other testing sites! Or are they just about the money they get for the tests?

Acted like they took my insurance online... everything seemed legit. Did not ask for rapid test but was charged 385. Insurance didn't cover.

Warning! DO NOT USE GS Labs for covid testing! ****************************************** After a negative rapid test, I never received final result from lab test. After 8 DAYS, several phone calls, long, long wait times, staff having no clue what is happening. I was positive. YOU HAVE ONE JOB! 1 star, as I can't put zero.

GS Labs, Omaha, NE, is a disappointing laboratory if you are wanting a respectful and truthful COVID teat. I tested with their rapid standard PCR test the morning of Dec 9 and was told results would
Be available in 1-3 days. Today is Dec 16 and test results have still
Not been provided. After calling their ************** Omaha ofc numerous times, I am placed on hold for 30-75 minutes to speak with a company rep. After finally connecting, I'm advised that my test is in line to be processed. I am
Very disappointed in this medical facility and encourage anyone who may require a COVID test to seek another medical resource. Thank you.

Website says GS Labs takes **********************. Showed up for 8:30 am appointment. GS says we no longer take ***** that will be $380. GS told the same thing to the cars next to me. Everyone in my row left.