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ComplaintsforExterior Wood Care, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I paid upfront for a concrete resurfacing job to be completed. It has been well over a year and the job has not been completed nor has ****** responded to my numerous attempts to contact him for a refund of status of potential work being completed.Business response
04/19/2024
Hi there,
I have never received any sort of correspondence from the customer asking for a refund. The last time we spoke, I explained to the customer that I was waiting for the sub contractor, who was hired to do the concrete resurfacing, to get back to me with a time frame in which it would get done. I assured him that the work would get done. If Jon did send more emails to me, they were either overlooked somehow or possibly ended up in my spam folder. My apologies if either of these things did happen. The sub contractor has informed me that they will be getting the job done once we have consistent warmer temperatures. I will also email the customer this information with hopes that this does not go any further as a complaint to tarnish my raring with the BBB. Thank you, ****** ******
Customer response
04/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.