Customer ReviewsforDCM

I have family that is moving in the end of Aug - I am remodeling my basement. I wanted to repaint the basement and put down new flooring - yes I had a fairly strict time window. I googled ****** provide info and several companies responded - I called DCM- They were very quick with a response and was able to come out on Sunday Aug 8th to give me an estimate (please bear in mind I have never hired painters before) her estimate was high she admitted it and need to have her painter come and review which happened on Monday Aug 9 - they provide me an estimate - we then noticed some additional work that would need to be additional in the kitchen area - my total came to $1900. The removed the floor boards in the bedroom as I wanted them painted white - I wanted to do the other floor boards in the basement area but it was to expensive so just the bedroom floor boards and trim - I was elated at the color! and thought the job was done professionally - again most likely do to my haste - on the following day Aug 11th the flooring folks came - they took up the floor boards in the living room and alerted me to a mold issue. they could not do the living room until I corrected the issue - they completed the bedroom. I had my contractor come over to look at the wall - he stated the wall appeared to be moist or damp and why would painters paint it? I asked Christina that question and she denied that it was moist - I then did a much more thorough examination of the basement paint job - I have 49 pictures of mistakes in addition to the moist wall - paint on places it should not be - numerous nail holes not filled (I did explain to Christina that this basement had alot of nail holes that need to be filled) - they painted over my curtain rod brackets - they painted around a small coat hook in the hallway that they did not bother to take down - when the flooring workers put back the floor boards it is visible that the painters did not go down far enough and the old wall color is showing - the put back a frame around a heating/cooling unit and it is not flush - they put back the light switch panels and there is still the old paint that you can see. And I have security video of their worker putting a power tool on the truck of my car instead of on the ground. There are numerous emails between Christina and myself - they were suppose to come back and do the second coat of paint on the floor boards from the bedroom (I also have a photo where they cracked one of the boards) They adamantly deny painting over moist/damp walls - Christina has sent me articles via text also sent me pics of my walls - one where I had paint swatches taped to the wall claiming they would not stick if the wall was moist - well that was the wrong wall and I advised her of this - they have offered to try to make things right but I have lost all confidence in this company - I have asked for a full refund - they state they do not do refunds - I also feel I was overcharged - they charged me $300 for paint I asked for an itemized list they spent $102.63 - I am going to have to have the job redone by what I feel would be reputable company - I have learned a valuable lesson here - I should have gotten references - I should have had an estimate in writing rather than a verbal agreement and regardless of my time frame I should expect quality work - This is the type of quality that I would expect if my daughter and I painted the walls but not from professional