8 Customer Reviews
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Review from Emily M
1 star12/13/2023
I wish I had known this information before I contacted them, however, they initially installed the fence, so I thought they were the one to call to repair it. I calIed for a repair in 2021, over and over. It was finally repaired the next summer 2022, and I was told the email was sent to the wrong address. I too, have had a horrible experience with the customer service. This is in reference to the storm in July of 2023. The costs was outrageous for replacing 2 pickets, 1 top rail and 1 post. I was told they had to order pieces and they had not come in. I don't think they used new pickets, but I'm not sure. I paid a deposit in July and someone eventually came to repair it November 21. One person came, did not ring the doorbell or knock so I wouldn't have known if I hadn't looked out my window. I called and called and left messages. No one returned my call. I called to request a little of my money back because I don't think they used new pickets, but was told 2 people came out and since my fence is repaired I owe the remaining amount on the contract. She was rude and began to raise her voice. Never again!Review from Ronald S
4 stars11/29/2023
I used American Fence of Kearney, Ne. to install our chain link fence. It looks good. We like it.
American Fence Company, LLC Response
12/01/2023
Ronald, Thank you for your review. if there is anything we can do for you please let us know.Review from Deanna P
1 star11/14/2023
Worst Customer service I have ever had. I have been screwed twice by them. The first fence I put in at my previous house got damaged by a tree limb. It was wood looking vinyl. I called them and they didn't carry that color any longer. If they ordered it in I would have to pay for the whole pallet. One pallet of the rail and one pallet of the pickets. I need one of each. I ended up getting some mismatched color to fix it. The second house I had them tear out the old and put in a new stained picket fence which was beautiful. This was in the fall of 2020. I had been told that for a year any pickets that warped they would be replaced. For a year I had them come out 2 or 3 times to replace pickets. Today fall 2023 I had them come out because about a 1/4 of the current pickets are warped, split or the nails are popping out. He spent 5 min looking at the fence. They emailed me and said they don't carry that fence any longer and that they could give me an estimate for cedar pickets that would not match at all. No other solution American Fence has the worst customer service I have ever experienced. Avoid them at all cost.Review from Lee W
1 star10/29/2023
A have had American fence company affiliate of Omaha or LA vista Nebraska, do work several times on my fence. Most of the time American fence had to come back because of poor workmanship on my fence. I was told by Jared at the Lincoln branch American fence company that they did not make any money on my fence (because they do crappy work and have to come back and redo the job). Then Jared told me they would have to charge me more if called them again.Review from Lee W
1 star10/29/2023
A have had American fence company affiliate of Omaha or LA vista Nebraska, do work several times on my fence. Most of the time American fence had to come back because of poor workmanship on my fence. I was told by Jared at the Lincoln branch American fence company that they did not make any money on my fence (because they do crappy work and have to come back and redo the job). Then Jared told me they would have to charge me more if called them again.Review from David C
1 star06/26/2023
Paid for my fence on May 2, 2023 I was told 5 to 7 weeks, they came out and took down my wooden privacy fence and put the poles in over 3 weeks ago. I had to call the company to have them come out to put the fence up because I have a disabled veteran who lives behind me that has 3 big dogs. They came out and put the fence up in about 3 hours why they couldn't have came out 3 to 4 days after setting the posts I have no idea. I am now on my 8th week and still no gates and all I get is there being fabricated. The other complaint is why wasn't the material ordered when I paid them the down payment they required. I have worked with American Fence in the past for my work before I retired and never had any issues. I have been going up the chain trying to get this done. I should have read the reviews on here if I had I would have never signed a contract with them. Real crappy way to run a business especially one that has multiple locations. If I get nothing from them this week I'll bring an attorney in and will take them to court.Review from Bradley T
1 star12/07/2021
Shelli M,
I understand your situation completely. This happened to our fence as well during the storm in July. The cost of repair from American Fence was outrageous and the fence was only three weeks old. Communication is absolutely horrible!!! Currently, we have another broken post and it has been scheduled for repair forever and nobody ever shows up or even gives a curtesy call. Both my wife and I have missed work on four occasions awaiting this "scheduled work to be done". Unfortunately,************ had a little higher bid but used them twice before with no issues or problems. Being in the construction business, American Fence provides sub-standard work that does not meet industry standards. I would never use them again, nor recommend them to anyone. My advice would be to use someone else and avoid all of the headaches. This obviously is a reason why they are not affiliated with the BBB.
It is apparent that the low bid is not always the best bid!! To leave a review you must provide a star rating. I was forced to choose one star when the company actually deserves NO STARS!!!
Brad T
Review from Shelli M
1 star10/04/2021
Communication was fine, it took longer than expected due to COVID, but that was understandable. July 2021 we had a major storm go thru the area. The winds ripped out 3 posts. This was 7 months after completion date. Called American Fence and of course in our paperwork there is limited warranty and does not cover damage caused by acts of God. Ok.. had them come quote what repair would be. The total cost of the fence new was $3600. Received a quote for $1200 FOR ONLY 3 POSTS! The posts have lifted from the ground like they were not properly secure, and it was only 3, the rest are fine. Very very disappointed, especially having a fence so new and now we have to seek other ways of fixing it. will never recommend to anyone
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