ComplaintsforHandyman Connection Of West Omaha

• Initial Complaint

  08/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  In January 2023 I gave a deposit of $525.00 to **** ******** of Handyman Connection of West Omaha to remodel my bathroom. He said he was having a problem getting his electronic payment system to work and therefore I could just give him my card number and he would run it for me. I had met him and trusted him so I gave him my card information, which he may still have? I delayed the work start date for a couple of months due to work travel. In April I tried to contact **** via his Handyman Connection phone number. When I eventually reached him he told me not to call that number as his Franchise with Handyman had not worked out and he left because of some "differences" he had with them. He then went on to say "I was going to call you tomorrow" - after 3 months of total silence? He gave me this number, ************ and said I could contact him via that number. I texted him at that number in June 14, 2023 to determine a start date for the work, again on August 1, 2023 requesting a refund and again on August 28, 2023 requesting a refund. I have not heard a word from him and unfortunatley don't expect to. I hope the BBB can do something to help other from being scammed by **** ********.

  Customer response

  09/28/2023

  Receipt added

• Initial Complaint

  02/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I have given a deposit of $******* to Reid of Handyman Connection of West Omaha to remodel our bathroom with a walk in Onyx Shower system. No work has been done to date. I would call to get updates and would not receive calls back. When I received an email stating work would be on hold indefinitely. I called and talked to Reid and was told that email should not have been sent. I waited until after Christmas hoping things would change but I was still not receiving any answers or updates. I requested a refund on January 12th and as of today February 10th I have not received the refund.

• Initial Complaint

  10/24/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I contacted this company Mar 2022 to frame and drywall the basement of my rental. The owner came out, gave a rough estimate. A week or two later I received an estimate/contract with a request for a down payment before work could be scheduled. I signed the contract and paid a deposit of $******* (received April 22). Work never took place after being told work would start in June. I was told in at least 5 instances work would start or a contractor would show up to measure or deliver materials. This never happened. I began to have a hard time getting someone to answer my calls and had to e-mail the office manager Dawn **********************************************************************************. When I was given a September start date I was later told they would have to increase the price and no one would come out unless a new contract was signed. I requested (via e-mail as advised by Dawn) a refund of my deposit along with reimbursement of the time I took off from work to be available. The total refund requested is $*******, A week after I sent the e-mail I called the office and "surprise" Reid answers the phone. I told him I'd sent an e-mail requesting a refund and reimbursement and he said I'd have a check that same week. This was Oct 5. I followed up the next week and was told it was mailed out and that if I didn't receive a check by the following Wednesday he'd personally deliver it. I called Thursday and he said if it's not there by Friday (Oct 21) he'd deliver it Monday. I called Friday to let him know it didn't arrive and he said he was out of town but would be back Sunday and deliver it Monday. This morning (Oct 24) I received an e-mail from Reid stating his plane would arrive at 4:30 and he would "swing down after that." I have yet to receive a call, email, text message or check. I've been dealing with them since March! This company has failed to properly communicate, failed to complete the job as contracted and failed to return funds.

• Initial Complaint

  07/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  ********************************************************* ************************************* we selected them for a simple linoleum floor install in a kitchen. This install went horribly wrong. The installer assigned to perform the work was NOT skilled in the task, likely it was his first install ever. He did not have his own tools and the owner of the franchise provided them (NEW from ******* on the day of work commencing). The installer had to take sick days in the middle of the install and the owner assigned another worker to help "salvage" the job at which point there was little point. They easily recognized the install was terrible and volunteered to redo it. The owner suggested they would be able to use a different crew if we bought a more expensive plastic tile floor and paid for additional labor to install it. My family was cooperative and wanted to facilitate a successful install. The second install was done so poorly that it was coming apart the same day. The next day, they returned and hammered *************** the floor to make it smooth. This didn't last. As time went, we could not let this floor fall apart more. We called Handyman Connection to resolve the issues. At this point the franchise was sold to another man. We were not aware of this. They were going to perform a 3rd install. Without good communication, they removed the 2nd install and then brought in frightfully inappropriate materials to replace it. This caused us to halt the job. We had no floor and began to request a refund. The new owner says his franchise is not responsible to refund the money though he holds the same franchise. We already had a 3rd party install the floor. We were not informed the franchise will dishonor the guarantee if the franchise is transferred. There was no reason to allow the same crew of the second install ******** the 3rd install even if the franchise was transferred to a new "business". They will not work with us to make this right.

  Business response

  09/09/2022

  Business Response /* (1000, 5, 2022/08/01) */ The person filing this complaint is not the homeowner and was not involved in this process. He is filing on behalf of the homeowner, and I believe he does not have all the correct information. All work was performed by a previous business owner and crews of Handyman Connection of West Omaha. The current owner as of January, offered to replace the floor with materials of the homeowners choosing. He met the homeowner at the store agreed upon by both parties to let the homeowner choose her preferred materials. The current business owner met the homeowner at the designated time and location, at which time the homeowner changed her mind and terminated Handyman Connection of West Omaha. The person filing this complaint has been notified several times that the homeowner must work with our corporate office to resolve this issue. Consumer Response /* (3000, 14, 2022/08/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've been in contact with Reid ******** (co-owner and general manager) and the responses don't line up. He says it's a "New Business" so he's not liable for the guarantee or refund. It took an eternity to get a response from them after we engaged them for the 2nd install falling apart. Delay, delay, then finally they decided to rip it out without communicating the plan and returned with materials that were frightfully wrong. Reid ******** claims he communicated with Sally, but if this were so, why would they halt the job with such obvious errors in progress? I will exceed he may have communicated with his staff (same crew as the prior owner... and this is worrisome too ***********************************************************************************) and his staff may or may not have done what he instructed (we won't ever know) but his crew did not communicate with Sally so Sally and Fred (parents) had to act to protect their house from more recklessness. Reid would not aid in recovering the funds from the prior owner. I requested he provide me the corporate phone number and he flat out refused. The efforts to get hold of the corporate office at least dozens of times have yielded nothing. They give me the runaround and route me back to Reid's Omaha office. I've been in contact with operations manager "Paul ******" at ************ and he said he'd get me contact information for the prior owner and has failed to return the call with the information. He's not the only person I was able to contact, but they all yield the same... nothing, dead end. NOTE: Reid's response is that the work was done by the "previous owner and crew" but Reid's crew is the EXACT SAME CREW. The office and office staff is the same. ***************************************************************************************************************************** Reid's claim that he met with the owner at the scheduled date/time and she changed her mind is a gross misrepresentation. It was Handyman Connections bad performance and lack of responsiveness that drove Sally to seek ********** to do the 3rd install AFTER we halted their crazy actions. They had already removed the floor without preparations for an install. It was hasty and no communication. They made choices of materials without communication with the owner! Otherwise how would a death grey wood grain tile show up? after removing the floor without discussion, they said wait 3 days for these crazy materials to warm up for the install. That is exactly when they halted the work. Now ********** informed Sally that the order (which was already paid for) was not refundable by the time Reid expressed to me that he would do the 3rd install with what ever material Sally wanted. This point, it was too late. The cost was incurred because they acted in bad faith and deflected too long that we had no confidence working with them would yield a good result. Reid told us that he would the refund from the previous owner. He then stopped responding to my emails. When I finally got through the Omaha office, he repeated the same claim, but also added that it would require an lawyer to make the claim and he's not going to pay for that. Corporate would need to do that. I asked when that would happen and he said he has no idea. So clearly he told me he would do something that he would never do because he will not work with corporate to complete the process. This is the continuous runaround we get from the franchise and corporate. *********************************************************************************************************************************************** We really need to look at the business practices of this organization top to bottom. Business Response /* (4000, 16, 2022/08/02) */ Our corporate office is addressing this issue. The local office is no longer involved. Consumer Response /* (4200, 18, 2022/08/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) The local office employees the same people that botched the 2nd install AND drove us away by botching the 3rd install. ******************************************************************************************************************************************************************************************************* Their response is just as unhelpful as ever before. Pointing to the corporate office while the corporate office points to them is the regular pattern and you're seeing it here. ********************************************************************************************************************************** I believe the Handyman Connection organization is due poor marks for this experience regardless how they evolve their legal structures. It's still the same people. They say they'll do something, but they really won't. They want you to walk away frustrated so they can continue operations the same. The local office said they would pursue the prior owners and never did. They later excused it by saying they would not bare the cost of the lawyers, but they never even got the contact information. They never started the process. They wouldn't aid the process either. It is clear the organization Handyman Connection by any structure still has a part in this because they are the same people. Sally is still requesting a refund. Reid said he would give her a refund. Business Response /* (4000, 21, 2022/08/03) */ Our corporate office is addressing this issue. The local office is no longer involved. Consumer Response /* (4200, 28, 2022/08/16) */ I don't understand how this got closed with an assumption. I have communicated with David ***** (previous owner) and he said the sale agreement specifically included all assets and liabilities including unknown warranty work. This is owned by either the franchise or corporate. They are stonewalling me on this issue. There has been no resolution. Only silence and resistance. Please open the case. Business Response /* (4000, 32, 2022/08/29) */ Our corporate office is addressing this issue. The local office is no longer involved. Business Response /* (4000, 39, 2022/08/31) */ Our corporate office is addressing this issue. The local office is no longer involved. Consumer Response /* (4200, 42, 2022/08/31) */ Please note, the corporate office is no more responsive to the issue of this contract fraud. They all say another group is responsible. All groups make this claim. Also you should know this business/franchise may have been sold, but it's the exact same office and employees. The "new owner" is just another employee there. The entire business experience will occur again and again with this group. The Omaha market place MUST know about this business and their solution to bad craftsmanship. They entered into a contract at the beginning for a simple install of a linoleum floor. They executed the contract in BAD FAITH. They did NOT have a qualified installer for that floor material. They later FIRED the installer named "Brad". It doesn't matter their internal actions. They didn't honor the "warranty". They negotiated for a new job with new materials. They put another crew on the job without experience with that material and they destroyed a large % while installing. They dishonored the "warranty" by claiming "new company, warranty does not apply." They were pressed into looking at the damage. When they felt it was in their best interest to deal with it, they did so in a reckless / careless way and we needed to halt their work before doing more harm. This company NEEDS to have a public mark so people know what they're getting or what they risk by doing business with them. It's the same people. Doesn't matter that they created a new business ID. That's just a number. Also the new owner has told multiple lies to blame the customer and excuse their behavior. ************************

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