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          AmericInn By Wyndham Omaha has 1 locations, listed below.

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            Business ProfileAmericInn By Wyndham Omaha

            Hotels

            Contact Information

            9720 W Dodge Rd

            Omaha, NE 68114-2325

            Get Directions
            Visit Website
            (402) 391-5300

            Customer Reviews

            1/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            9 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Products & Services

            This company is a 128 room hotel that offers complimentary breakfast, elevators, laundry and valet services.

            Business Details

            Location of This Business
            9720 W Dodge Rd, Omaha, NE 68114-2325
            BBB File Opened:
            12/22/2003
            Years in Business:
            39
            Business Started:
            1/1/1985
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • American Inn
            • AmericInn By Wyndham
            Contact Information

            Customer Contact

            • John Bensing, General Manager
            • Marsha Fiocca, General Manager
            Additional Contact Information

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Traveling soon? Shop smart when booking a hotel room

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/15/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I stayed the night at Americinn in Omaha, NE on 6/14/23 and checked out 6/15/23. The room was filthy. It hadn't been vacuumed in quite sometime. Nothing was plugged in. When we did plug stuff in, it didn't work. There were part missing from the toilet and it wouldn't flush. The breakfast consisted of what looked like their left overs from the day before. There were no plates and no bowls. On the morning of 6/15/23, I was showering and the soap dish fell off the wall. I went down ASAP to visit with the front desk. The attendant said he would have the manager coming in, call me. We didn't receive that call. Upon check out, the manager was there. I let her know that the soap fell off the wall. She looked at me and asked "how did it fall off?" I told her and assured her I didn't know. There was no concern for my safety or my 1 year Olds safety. The manager was argumentive about how fell. When the other person began telling her all the other things wrong, she became even more argumentative instead of making it right. These owners need to make things right with us. Especially since they had the nerve to charge us $189 to stay in their health and safety risk of a hotel.
            Read 8 More Complaints

            Customer Reviews

            7 Customer Reviews

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            Most Recent Customer Review

            Katherine C

            06/24/2024

            I have reached out to the hotel while I was there and after, along with Expedia, however they are telling me they will not refund or discount my stay at all. Stay away from this rundown, overpriced, deplorable, hazardous hotel. I came with my partner and my kids, who were looking forward to the pool. Pool is closed until further notice. Refused to give any sort of discount due to no pool. Got worse from there. Bathroom light broke and instead of fixing light switch, they just put a new one in 10 inches above the old one. Literally looks like the building is falling apart (light fixtures falling from ceiling, mirror in bathroom hanging off wall, toilet not caulked to flour, missing toilet paper holder, marks all over walls, trash from housekeeping sitting in hallway our entire weekend stay, signs not allowed to bring breakfast back to bedroom, juice machine broken but gallon bottles provided, dried out bread/bagels/muffins, cereal dispenser flings cereal everywhere, security door Lock smashed and does work, trip hazards all over hallways. What takes the cake? Dirty adult diaper found in bathroom. Their excuse when we brought up concerns? New ownership.
            Read 6 More Customer Reviews

            Local BBB

            BBB of Midwest Plains

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