Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

AAA - The Auto Club Group (Nebraska) has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • AAA - The Auto Club Group (Nebraska)

      4010 S 148th St Omaha, NE 68137-5562

      BBB Accredited Business
    • AAA - The Auto Club Group (Nebraska)

      3359 W Capital Ave Grand Island, NE 68803-1334

      BBB Accredited Business
    • AAA - The Auto Club Group (Nebraska)

      815 N 98th St Omaha, NE 68114-2338

      BBB Accredited Business
    • AAA - The Auto Club Group (Nebraska)

      2900 O St Lincoln, NE 68510-1454

      BBB Accredited Business
    • AAA - The Auto Club Group (Nebraska)

      2606 S 132nd St # 103 Omaha, NE 68144-2541

      BBB Accredited Business

    Business ProfileforAAA - The Auto Club Group (Nebraska)

    Insurance Agency
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/1/1955

    Years in Business: 118

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers motor club membership services, which includes roadside assistance. The insurance division offers auto, home, life and renter's insurance. The travel agency services include bookings for leisure and business travel, cruises, tours, air travel, hotels and destination weddings.

    Business Details

    This is a multi-location business.

    Find a Location

    AAA - The Auto Club Group (Nebraska) has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • AAA - The Auto Club Group (Nebraska)

        4010 S 148th St Omaha, NE 68137-5562

        BBB Accredited Business
      • AAA - The Auto Club Group (Nebraska)

        3359 W Capital Ave Grand Island, NE 68803-1334

        BBB Accredited Business
      • AAA - The Auto Club Group (Nebraska)

        815 N 98th St Omaha, NE 68114-2338

        BBB Accredited Business
      • AAA - The Auto Club Group (Nebraska)

        2900 O St Lincoln, NE 68510-1454

        BBB Accredited Business
      • AAA - The Auto Club Group (Nebraska)

        2606 S 132nd St # 103 Omaha, NE 68144-2541

        BBB Accredited Business
      Location of This Business
      4010 S 148th St, Omaha, NE 68137-5562
      BBB File Opened:
      5/24/1994
      Years in Business:
      118
      Business Started:
      1/1/1906
      Accredited Since:
      2/1/1955
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Alternate Business Name
      • AAA Nebraska
      • The Auto Club Group
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Business Management
      • Nick Burman, Director Regional Automotive Services
      • Jeremy Ginn, Regional Sales Leader Norfolk, Lincoln & Grand Isl
      • Scott Jefferson, Field Vice President-North Central Region
      • Brian Ortner, Public Affairs Specialist
      Contact Information

      Principal

      • Scott Jefferson, Field Vice President-North Central Region

      Customer Contact

      • Nick Burman, Director Regional Automotive Services
      • Jeremy Ginn, Regional Sales Leader Norfolk, Lincoln & Grand Isl
      • Scott Jefferson, Field Vice President-North Central Region
      • Cat Wagner, Executive Assistant
      • Adam Lee, Retail Sales Leader Clocktower, Bellevue & W. Cent
      • Brian Ortner, Public Affairs Specialist
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Customer Complaints

      14 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/08/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      * Loyal t Member Roadside Assistance ************ ************ years 429 LOYAL MEMBER SINCE VALID THRU 2017 DEC 15 2025 DUES BILLED ANNUALLY **** ********* CLUB CODE MEMBERSHIP NUMBER *** ********* 1 Plus: I have AAA coverage for my family and I for auto emergencies. My son had an emergency in a snow storm, on interstate 70, Mike marker 8 in KS on the night of Dec 26th/27th, 2023. My son ***** ********* was driving on the interstate in the snow and slid into a ditch around 10pm MST and he entered a motorist help request into AAA. About an hour later I called to speak to a person and they said they had the request. Another hour went by and my son put in another request and then I called and the representative said they had no tow trucks available but they saw the second request for help. The roads were passable because cars were driving by. Finally 4 HOURS LATER, a passing by car must have called the police because a policeman came by at 2am and called a tow truck who immediately came out and pulled my son’s car out of the ditch in a freezing snow storm. We had to pay $300+$12 fee out of pocket for this tow truck since AAA never came. I would like a payment from AAA for $312 for a cost we never should have had to pay. That’s why we pay AAA to help in emergency situations.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Holly A

      1 star

      01/19/2024

      Been a member for 2 years and have never used them until yesterday. I got stuck in the snow 100 feet from my house and couldn't get out. No help so called AAA roadside assistance. They sent a guy with a tow about 1/2 hour later, which was acceptable. The guy called me and said he could see my car but he didn't think he could get to it. Others were driving past me in cars! He said to leave until a plow came. That would have caused a bigger issue. Thankfully a couple guys came when they saw me and pushed me out with their truck. Now I hope my car is not destroyed. Totally unacceptable of this AAA driver and AAA itself. I will be cancelling my membership.

      Local BBB

      BBB of Midwest Plains

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.