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Find a Location

biBerk, by Berkshire Hathaway has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforbiBerk, by Berkshire Hathaway

    Insurance Agency
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.21/5stars

    Average of 1,104 Customer Reviews

    Customer Complaints

    347 complaints closed in last 3 years

    130 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/6/2017

    Years in Business: 8

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    biBerk is an insurance provider that helps small business owners across the country protect their businesses. We are part of Warren Buffett's Berkshire Hathaway Company.

    Products & Services

    This company provides commercial insurance products including workers' compensation, commercial auto, general liability, business property and liability, business owner policies (BOP), professional liability, umbrella, and cyber insurance.

    Business Details

    Location of This Business
    1314 Douglas St STE 1400, Omaha, NE 68102-1944
    BBB File Opened:
    10/27/2016
    Years in Business:
    8
    Business Started:
    4/30/2016
    Business Incorporated:
    11/15/2015
    Accredited Since:
    6/6/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    700
    Alternate Business Name
    • biBERK Business Insurance
    • biBERK Insurance Services, Inc.
    • biBERK, A Berkshire Hathaway Company
    Hours of Operation

    Primary

    M:
    7:00 AM - 9:00 PM
    T:
    7:00 AM - 9:00 PM
    W:
    7:00 AM - 9:00 PM
    Th:
    7:00 AM - 9:00 PM
    F:
    7:00 AM - 9:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Rakesh Gupta, President/COO
    Contact Information

    Principal

    • Rakesh Gupta, President/COO

    Customer Contact

    • Rakesh Gupta, President/COO

    Customer Complaints

    347 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/22/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    In July 2023, I opened a small business workman's comp and professional liability policies with Biberk. My agency paid the policy as part of a contingency agreement working with my LLC. My contract and partnership ended in February 2024, so therefore I did not need the policies. As of April 2024 I have gotten repeated messages, emails, threatening notices from Biberks asking to send my payroll information, tax information and a number of high confidential materials to them. Today, I attempted to comply with this audit that seems to have not rhyme or reason (as I am no longer a policy holder), and I was told by a representative that 1. This is standard everyone gets audited when their policy ends 2. I could speak to and be transferred to an auditor (later was told they are not on today 3. Email my materials to premiumaudit@biberk. When I told her the portal/platform is not working she said it must be down today. However, on a previous call she told me log on and use the portal. I expressed how sensitive this material is and that emailing an unsecured email inbox makes me uncomfortable. I was told that the "audit" team would call me on June 24th? This is so confusing and unsettling. Why do we need to send personal income tax, payroll information and personal information after a policy ending with no outstanding balance? I would like help with having this company remove my name/contact from their list and to not reach out to me with escalated threatening language. The cost for the policies were quoted and paid upon with no issue since July 2023-May 2024. WHY now ask for all this information? How do I know how this will be used or stored?
    Read More

    Customer Reviews

    1,104 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Chris L

    1 star

    07/24/2024

    Please retract my prior 5 star review, this company is going back to its old ways of not carrying for customers. One individual was able to help me with improved services but clearly it is not their priority and they do not provide competitive rates. Once you get your price on the online portal the management team will target you for monetary gain. Adding 1 more vehicle should not result in a 3x premium.

    biBerk, by Berkshire Hathaway Response

    07/25/2024

    We are in receipt of your message. Thank you for bringing this to our attention. We passed along your contact information to a Service member. Due to the confidential relationship between biBerk and its policyholders, we cannot disclose specific details in a public response. Although we cannot disclose specific details in a public response, a member of our Service team will communicate with you directly. We are committed to working with you to resolve this matter.

    Local BBB

    BBB of Midwest Plains

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