ComplaintsforRidges Independent Claims

• Initial Complaint

  12/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired this company to work for us. We needed help with an insurance on our house. The owner had us sign a contract. ***** ***** started the process in December 2022. In May of 2023 he stopped responding to email, text, and phone calls. I have continued to try to contact the company for last 7 months.

  

  Business response

  01/10/2024

  I December of 2022, I was retained by Mr. ******* as his Appraiser regarding his dispute with his Insurance Carrier pertaining to his hail claim filed with his Insurance Carrier.  Per the Appraisal Clause language in the Insurance Policy, the Appraisal process is limited to the Appraisal Panel.  The Appraisal Panel is made up of the Appraisers retained by the Insured, the Insurance Company and a Umpire (if an Umpire is needed).  

  Once I was notified by the Insurance Carrier who they had retained as their Appraiser, I engaged the Insurance Carrier Appraiser and began the Appraisal process to resolve the Appraisal.  An initial joint inspection of the ******* property with the Insured Appraiser was rescheduled on two separate occasions and ultimately to place in February 2023.  Following the joint inspection of the two Appraisers, I updated Mr. ******* of the outcome of the joint inspection and informed him that the Insured Appraiser was unwilling to negotiate in good faith to resolve the Appraisal.  I informed Mr. ******* that based on the Insured Carrier Appraiser position and difficulty to deal with that it would require some "hard lifting" to get a fair resolution to the Appraisal.  

  I continued to work through the Appraisal negotiations with the Insured Appraiser through the spring and summer of 2023.  These negotiations included submitting and agreeing to a neutral third party Umpire.  In the late fall of 2023 we agree to an Umpire and engaged the Umpire. 

  Unfortunately I had multiple family emergencies in late 2023 that required my full attention.  I informed the Appraisal Panel (Insured Carrier Appraiser and the Umpire) of the emergencies and that I would have limited contact at that time.  

  I have returned to my office full time as of the first of 2024 and I have engaged the Appraisal Panel and we are currently engaged as a Panel to resolve the Appraisal.  

  While the Appraisal process has been in continual process, I was unable to provide updates to Mr. ******* and did not respond to his communications.  I apologize for the lack of direct communication to Mr. ******* and I have recently comminicated to Mr. ******* with the current status of the Appraisal.  

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