ComplaintsforClean Wash Laundry Systems
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Complaint Details
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Initial Complaint
03/24/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Their washer has been out of service for 6 weeks (since feb 15th) with an F21 STOP "OUT OF SERVICE" message. i have called multiple times, left messages and talked to a live person who promised me they would get to it this week (mar. 20th- 25th) and they still have not fixed their equipment. this is not the first time they have failed to repair their equipment. also when the do happen to repair their equipment they jack the price up another .** cents. in 2 years it went from **** per wash to **** per wash.Business response
04/03/2023
Todd called on March 20th and reported that the machine had been out of order for 3 weeks and he decided to call it in because he was guessing no one else had. I informed him that no one had called it in and that we would get someone out as soon as possible. We had a tech out to look at the machine on March 24th and diagnosed this machine as a bad drain pump that had frozen and cracked due to the door for the laundry room being left open. We ordered the pump and then John our tech returned March 29 with a replacement pump and replaced the damaged part. Machine has been working and used since March 29th. Machine was checked again and was still in working condition as of April 1st when we followed up and checked the machine again.Customer response
04/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Todd ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.