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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
02/08/2023 I purchase a prime rib roast and had them cut me a three pound roast,which cost me $*****. When I got home this roast was very slimy and had fat still on it from being cut. This is the worst roast I ever purchase ever.Customer response
02/21/2023
I have not heard from this business.Business response
06/05/2023
The gentleman came in and brought the meat back. We offered an exchange as well as a refund and exchange. The consumer declined both offers. We are always happy to make things right with our customers and will be reaching out to the consumer.
Customer response
06/07/2023
Complaint: ********
I am rejecting this response because:I did not take back any meat to this business or get a refund that information is not true. If he wants to refund the purchase price of the meat was $*****. Send it to me in the mail. Again I do not know why he made up that story but it is totally not true.
Sincerely,
Orlando *****Business response
06/22/2023
On June 5th our butcher reached out to the consumer to provide a refund. The consumer declined the refund on the call. We are happy to refund you. It’s our store policy that if you paid with a credit card, we can refund back to your card. If you paid in cash, we could refund you back in cash. If you could provide a receipt that would be great but we understand you went through all of this trouble thus far we would believe that you spent $*****.
Customer response
06/23/2023
They never reach out to me or ever offered a refund I am not going to be going through this ****. This person is not telling the truth.
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Contact Information
Business hours
Today,9:00 AM - 7:00 PM
MMonday | 9:00 AM - 7:00 PM |
---|---|
TTuesday | 9:00 AM - 7:00 PM |
WWednesday | 9:00 AM - 7:00 PM |
ThThursday | 9:00 AM - 7:00 PM |
FFriday | 9:00 AM - 7:00 PM |
SaSaturday | 9:00 AM - 7:00 PM |
SuSunday | 9:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.