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Complaint Details
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Initial Complaint
04/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 03/28/2022 my wife and I purchased a 2018 Jeep Wrangler from Baxter Automotive. After telling the sales rep we did not desire the additional service contracts and warranties they were still included in the loan documentation. A few days later we were reviewing the signed documents and found it was still included. I reached out to the dealership to request cancellation. I was sent a request for cancellation via Docusign and signed electronically on 04/05/2022. It has come to my attention from my lienholder that these charges were never reimbursed. I reached out to the warranty company and they advised the contracts were all still active as well. I sent the cancellation documentation from 2022 to the warranty company as well as the dealership and the cancellation was processed with date of 04/05/2024 instead. The refund should not have been prorated for their error!Customer response
04/25/2024
The Jeep came with factory warranty that was still valid at the time of purchase. Since then the factory warranty has expired. The dispute is over the extended warranty and additional coverage packages that were to be cancelled in 2022 and refunded per signed request and never completed by the dealer.Customer response
05/07/2024
You can close the complaint filed against Baxter Ford Papillion. We were finally able to get in touch with a representative in the corporate office that was willing to help with the situation and made everything right.
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Contact Information
Business hours
Today,9:00 AM - 8:00 PM
MMonday | 9:00 AM - 8:00 PM |
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TTuesday | 9:00 AM - 8:00 PM |
WWednesday | 9:00 AM - 8:00 PM |
ThThursday | 9:00 AM - 8:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | 8:00 AM - 6:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.