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Average of 13 Customer Reviews
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Review fromMargy F
Date: 03/17/2025
1 starIf I could give it a zero I would but my 2022 brand-new and was told I would get two free oil changes and notto have the first one done until it hit 7000 miles. I took it in at 7000 miles and they told me that I’m overdue on my first oil change and they said that it’s not free so he went and talked to the manager and came backand said they would give me this one free but not the next one they need to be honest with their customers instead of letting you believe that they were for free.Review fromJennifer F
Date: 02/02/2025
1 starI do not recommend. Took my 2017 Sorento in on 1/20/25 for a routine oil change. Of course the service dept suggested 3 more services, one being an alignment. $550 later, my tires were not rotated and my vehicle pulls to the right a week after an oil change and alignment? Seems scammish at sky high prices. How disappointing. Shame on their service center "mechanics."Review fromChris D
Date: 01/31/2025
1 starChris D
Date: 01/31/2025
My expeience with H&H Kia was terrible. I took my vehicle in to be fixed. They had it for several days with not much communication, had to inquire about status of vehicle. They could not find issue and I went and picked it up. A few days later the vehicle wouldnt start and they had broken the hood release mechanism stranding my 21 year old daughter. I couldnt jump it and had to pay 198.00 to tow it back to H&H Kia to get hood mechanism corrected and additional repairs. H H Kia would not pay cost of tow and said the hood latch was not broken. I would recommend not using their services, it was an unpleasant overall experience.
H & H Kia
Date: 02/13/2025
Dear Chris D***, Thank you for sharing your experience with us. I sincerely apologize for any frustration you encountered while servicing your vehicle at H+H Kia. We strive to provide clear communication and a positive service experience, and I regret that we fell short of your expectations. While we do not believe our repairs were related to the hood release issue, we understand how inconvenient the situation was for you and your daughter. As a goodwill gesture and in the spirit of maintaining a positive relationship, we will be reimbursing you for the tow bill and taking care of your next oil change. We truly appreciate your business and the opportunity to serve you. If there is anything else I can do to assist you, please don’t hesitate to reach out to me directly. Andy M******** General Manager | H+H Kia [email protected] 402-408-9108Review fromJudith S
Date: 10/14/2024
1 starJudith S
Date: 10/14/2024
I've had my car towed there last Tuesday with an engine locked up i have an extended warranty because Kias this has happened to so many Mine is a 2013 sportage They reached out today Itll take 7 to 10 more days to tell me if they will cover it it has 70 thousand miles miles ive bought it new and have kept perfect records on maintenance When I do hear back I'm afraid it'll be a long time again I've rented a car for five days but can't afford to do so any longer And as of now no loaner is availableH & H Kia
Date: 10/18/2024
Dear Judith, Thank you for taking the time to speak with me regarding your Sportage. I know that having an engine fail is an extremely frustrating circumstance. I agree with you that it’s great Kia is standing behind their product and replacing the engine. I’m glad that Shane was able to get your vehicle diagnosed and provide a loaner before you and I had the chance to connect. We’re happy that you love your Kia, and we truly appreciate your business. Thank you for your patience and understanding of the processes Kia requires us to follow. Please don’t hesitate to contact me directly at 402-408-9108 if you need any further assistance. Andy Mortensen H+H Kia | General ManagerReview fromMark M
Date: 08/23/2024
5 starswhat a great place to buy a car! I have bought two sportages and a Forte .have been all fantastic vehicles and the sales person was very helpfulReview fromMelinda P
Date: 05/30/2024
1 starAbsolutely horrible customer service. They are eager to sell you a vehicle but that’s it. Purchased brand new 23 sportage in April. Hood had a dent in it. Didn’t get repaired until Jan 24. Every time I called no one knew anything about this, even though I had brought the vehicle to them on 2 different occasions for estimates. Got a rock chip in my windshield Nov 23. Called right away & was told someone would call me back to get right in to fix this. No return call and the chip is now a full blown crack across my entire windshield. As of this day, end of May 24, still waiting for them to replace my windshield. General manager Andy, NEVER, returns phone calls. I’ve left several voicemails on his personal phone line and nothing. Giving them 1 star is too much. I’ve never received such horrible/lack of customer service until dealing with H&H. Save yourself the stress and do NOT deal with them.Review fromCatti K
Date: 05/13/2024
5 starsCatti K
Date: 05/13/2024
I bought q car with no back brakes from H & H Kia. I have yet to get my vehicle. I called regarding my vehicle on Saturday and Monday still my vehicle ia not fixed. Do I have any rights. I have a loaner but it is not my vehucle. I owe 24 thousand on a vehicle I only spent 2 hours withH & H Kia
Date: 05/17/2024
Dear Catti, Thank you for reaching out to us on this matter. We sincerely apologize for the inconvenience you have experienced with your vehicle purchase. At H+H Kia, customer satisfaction is our top priority, and we regret that we did not meet this expectation, especially in this instance. Given your family connection to our dealership, we take the matter that much more seriously. As soon as we were made aware of the problem, we took immediate responsibility and action to address it. We are repairing the brakes at no cost to you and ensuring your safety and satisfaction. Understanding the urgency of your need for a vehicle, especially with your upcoming trip, we promptly provided you with a loaner car. We are glad that we could offer this temporary solution while we worked on fixing your vehicle. We understand the frustration of not having your new vehicle available and sincerely apologize for the delay. Please be assured that we are worked diligently to resolve the issue and I’m happy to hear you are now back in your vehicle and it is operating properly. We value your business and appreciate your patience during this time. If you have any further questions or concerns, please do not hesitate to contact us directly. We are here to help and want to make sure that your experience with H+H Kia is a positive one. Thank you. Andy Mortensen General Manager H+H Kia [email protected]Review fromKelley P
Date: 04/24/2024
1 starKelley P
Date: 04/24/2024
I would not put even 1 star except I had to. We bought 2012 Kia sorento 1 year ago as is , paper work showed they charged us 350. Dollars for maintenance of the vehicle, it was out of oil within a week, lied about doing maintenance, said the 350 was for (free oil changes) car then had issues now mind you they sold us a 4000. Dollar warranty with free oil changes. Car just quit , they said the gold on the warranty co and the claim was denied (lied again ) no warranty claim was filed, it was covered, picked up car broke down again 1 block off there lot! Fixed again. Went to pick up , it won’t start!!’ They LIED multiple time s by Shain C**** and they knew he lied that should not be tolerated the car has yet to be repairedH & H Kia
Date: 05/06/2024
Dear Kelley, We appreciate you bringing these concerns to our attention. Although we did not have direct communication with you, we took your feedback seriously and promptly reached out to your sister to address the issues with her vehicle. We were able to quickly deliver a loaner vehicle to your sister and pick up her vehicle for diagnosis. Upon diagnosing the vehicle, we discovered an unrelated issue with the door locks causing a battery drain. We communicated to your sister and provided the diagnosis at no charge. Upon completion we returned the vehicle to her, at her place of employment. While we understand the frustrations, we strive to ensure customer satisfaction. Your sister expressed gratitude and satisfaction with the service provided despite declining the repair. Please feel free to reach out to me directly if you have any concerns. Andy M******** am***************** *** *** * ******* ******rReview fromHillari Z
Date: 12/19/2023
1 starHillari Z
Date: 12/19/2023
I have NEVER had good service from H & H regardless if we purchased the vehicle for HH Kia or HH Chevy. Many years ago I took my husband's Equinox in to have an oil change, and the garage forgot to put oil back in the vehicle. When I called them on it, I was told that sometimes the engine has to be running for the oil to circulate enough to be detected on the dipstick. I took a Honda CRV in (that I purchased from HH) to have a recall service done, the service department told me that I needed a new battery that would cost $400. I passed on the battery, took my car to a trusted mechanic and he told me the battery was fine. Recently, my husband scheduled an appointment for the day before Thanksgiving to have some recall work taken care of on his Kia Seltos. He dropped the vehicle off 15 minutes prior to the scheduled appointment. Two hours after the scheduled appointment he went to pick up his vehicle and was told his vehicle was about done. It was still sitting in the lot, and the tracker on his phone for updates on his vehicle never changed to in process. So basically, they had his car for over 2 hours and never looked at it. They said they were busy when half of their service bays were empty. I won't even discuss what happened when my vehicle was stolen and needed repairs. They have no comprehension about good service!! I am required to leave a star rating, although I don't think they earned it!H & H Kia
Date: 12/20/2023
We are very sorry to hear of this experience. Our service manager is looking into your file and will be reaching out to discuss in person.Review fromKari M
Date: 12/09/2023
1 starKari M
Date: 12/09/2023
This summer I scheduled an appointment for a door to be fixed and an oil change. When it got closer, I called back and canceled the oil change. When they called to confirm the appointment my husband canceled the oil change again. My husband canceled the appointment a 3rd time when he dropped off the car. The company called for us to come pick up the car and mentioned the oil change we had to pay for, my husband said we wouldn’t be paying for it because we canceled it 3 times. They confirmed the two recorded phone cancellations and we didn’t pay for the oil change. Here we are 4 months later and my car has so little oil it won’t register on the dip stick. There is no oil in the garage, driveway, or my parking spot at work. I can’t confirm why I’m so low on oil, but I’m allowed to have suspicions. Them doing a canceled oil change and trying to make us pay for it is bad enough.H & H Kia
Date: 12/12/2023
Thank you for bringing this to our attention. Our service manager will be reaching out to you to discuss a resolution.
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