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Complaint Details
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Initial Complaint
05/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 05/02/24 my car broke down an I had it towed to Honda Superior. Today on 05/08/24 I picked up my car to only find out as im driving away that my money i had in my car from before was missing or stolen my badge to my work was missing an or stolen, I attempted to advise the Manager who name was willy the situation to no avail. The manager stated it was probably broke into while the car was in the lot of the dealership an that they could only review the cameras to determine what happened. No effort was made to compensate or apologize in any way that it was their fault.
Business response
06/03/2024
The vehicle was towed to Superior Honda on May 2, 2024 because of a mechanical breakdown. The vehicle was repaired and customer was notified that the vehicle was ready for pick up on May 8, 2024. At 11:10 AM the customer contacted Service Manager ***** ***** and informed him of the missing work badge and change that was left in the vehicle. ***** ***** advised the customer that as stated on the Early Bird/OverNight drop envelope Superior Honda is not responsible for missing items left in vehicles. At the end of the phone conversation the customer stated he only wanted us to be aware of what he discovered and he would be writing a poor review.
On May 9, 2024 at 8:17 AM the customer was left a voicemail saying we would be sending him a check in the amount of $25.00 The customer returned the call at 8:31 AM speaking with ***** *********, Customer Care Manager, at which time she verified the mailing address to send the check and apologized to the customer.
Currently the check #****** for $25.00 has not been cashed.
Customer response
06/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
09/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
While purchasing a vehicle from Superior Honda the price of the vehicle changed after my credit card was charged. They admitted to the "miscommunication" and said the charge would be immediately reversed. It has been 7 days and I have reached out to the business in person and they insist the charge was reversed but it has never been credited back to my account. ******** told me to dispute the charge and also file a case with the Nebraska Attorney General. I don't think it's fair for Citibank to absorb this large of a credit for a dealership's dishonesty. They are literally stealing money by not issuing the credit.Business response
10/04/2023
As it shows in the attachments in *** ********** complaint the original deposit was electronically receipted in at 14:46:02 on 9/19/23 and electronically refunded at 15:23:39 on 9/19/23. Once the refund was approved, the credit card vendor controls when the refund is applied not the merchant.Initial Complaint
06/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On February 8,2021 Superior Honda adjusted the valves in my wife's 2009 Honda Accord and also replaced the valve cover gaskets. According to the invoice 2 valve cover gasket sets. With parts and labor they charged $591.61 for this service.At the time of service the car had 99,781 miles on it. On June 9 of this year the check engine light came on in this vehicle. I took it to ****** **** which is very close to my house. They diagnosed it as a misfire on #3 cylinder. They said the reason there was a misfire was because oil was leaking from the valve cover gasket into the spark plug coils causing them to be saturated with oil and misfiring. They replaced 4 coils and the valve cover gasket. The repair cost was $1266.17. The car had 119,407 miles on it. Valve cover gaskets should last more than 20,000 miles. I contacted the Honda dealership voicing my displeasure with the quality of their service and a man named ***** said that work only had a warranty of 12,000 miles or 2 years and that since I took it to another shop that there was probably nothing that he could do about it. I told him that if I had known that the problem was caused by the valve cover gasket leaking that I would have taken the car there but all I knew was that the check engine light was on. I am seeking a reasonable monetary refund for work that was of poor quality to say the least. I have both invoices from ****** **** and Superior and would be happy to fax them to you if you need them. Thank you!Business response
07/11/2023
On February 8th, 2021, *** ****** brought his 2009 Honda Accord, VIN: 1HGCP36809A023200, into Superior Honda of Omaha for routine major service on repair order number 816269 at 99,781 miles. One of the services we completed during visit was a valve adjustment which includes replacing the valve cover gasket sets. American Honda’s parts and labor warranty is twelve month or 12,000 miles, and it is valid at any authorized Honda automobile dealer across the United States.
On Monday June 12th, 2023, at 2:07PM *** ****** called our store to discuss his concerns that were discovered by Brakes Plus. *** ****** explained to us what ****** **** has found and then requested a refund on the repair work. Superior Honda then advised Mr. Boland the parts and labor warranty has expired by time and mileage (vehicle currently has 119,407 miles) and that we would have liked an opportunity to inspect and correct any mistakes that could have been made during his original visit back on February 8th, 2021, before the repair work was completed by ****** ****.
Superior Honda’s offer to resolution: $600.00 in store credit towards future service at Superior Honda of Omaha.
***** *******
Service Manager
Superior Honda of Omaha
**** *** ***** ******
Omaha, NE 68137
************ ***********************Customer response
07/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.