Customer ReviewsforSuperior Honda of Omaha

I would give them a 0 if I could Had issues with new car inouttcahawd with them still waiting for them to contact me back and haven’t. Also purchased a used car from them 3 months ago and they said car is fully inspected and put $4,500 into it already and now transmission went out on it When and talked to general manager and the entire time he had an attitude and pointed his finger at me and then was swearing and then said **** you when he did that I started yelling back and saying stop pointing at me and you never say **** you to a customer. Tell me sit down when I was going to leave and then when he swore at me and I was ready to leave other employees came to door and he said call the police and I heard one of them calling police as I was leaving. This manager if he even was one needs to be fired terrible service don’t do business with them please

In response to survey by Michael S on 3/20/2024. Mr. S did purchase a 2013 Ford Focus from Superior Honda on 10/19/2023. The vehicle with 116284 miles on the odometer and was purchased with customers acknowledging the vehicle was sold “As Is- No Dealer Warranty. He was offered at the time of delivery and declined a 36 month/36000-mile extended service contract on the vehicle. The Focus had received a used vehicle inspection and fluids changed, including transmission fluid and no concerns were presented at the time of inspection. 5 months later and 7000 miles unfortunately there was a transmission failure with no coverage for repair. Mr. S did come into the dealership and wanted to trade in the Focus for another preowned vehicle. When presented with the numbers he was unhappy and demanded from the sales manager the same value as he paid for the vehicle 5 months previously. When that was refused, he demanded to speak to the sales manager’s boss. Speaking with him I do admit that the conversation did get heated when I also would not give him the amount he demanded. At that time, he asked to talk with the owner. I refused to give him the information he demanded, which made the conversation become more heated. I did not nor have I ever said to a customer what he claimed I said to him. Because of a partial glossectomy in 2021, sometimes I can be hard to understand I speak in a loud and excited voice. I did ask him to sit back down and he refused and kept raising his voice to a point where I did ask him to leave. His voice got loud enough that the salespeople and service manager came to the office to check. He kept yelling at which point I requested that 911 be called to remove him from the premises. We are not sure what he means on the issues on his new vehicle “inouttcahawd” as we have no record of him purchasing a new Honda in 2023 or in 2024.