ComplaintsforOriental Trading Company, Inc.

• Initial Complaint

  01/02/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I have been repeatedly billed $***** every month by Oriental Trading. I rarely order from their site. I originally bought some items in June from the company and have been billed $***** every month! When I contacted OTC they said I had signed up for some rewards program. I can not find this ANYWHERE on my account information on their site. I certainly would not have signed up for some "program" from a company I rarely order from- especially if I knew I was being billed every month! Very shady. I am lucky I noticed it on my bank statement!

  

  Business response

  01/25/2023

  Business Response /* (1000, 5, 2023/01/05) */ A full refund of your membership has been provided of $****** and your membership has been canceled. In order to join, customers must agree to the program at the end of their order and verify signup by typing in their email and accepting the charges. After signup, a welcome email for the Fun Rewards+ program is sent along with a second email prior to the program's 30 day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program. Consumer Response /* (2000, 7, 2023/01/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  01/01/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I found unrecognizable charges on my credit card statement for *****. By OTC brands. I ******* to see what it was and found a phone number for Oriental Trading Company's rewards program. I call the number, the representative said that I had been charged monthly since December 2021. I was very confused. The representative explained that it is a charge to belong to their rewards program. She also explained that you must be VERY careful when checking out to not have something checked. I made a purchase from Oriental trading company for my daughter's wedding in 2021. I am NOT a returning customer. I would not ever agree to pay )***** per month for their rewards program. I think they have this box checked and if you don't uncheck it they trick you and charge you for this stupid rewards program. I can't possibly be the i my person scammed by this. Please assist!

  

  Business response

  01/25/2023

  Business Response /* (1000, 5, 2023/01/04) */ A full refund of your membership has been provided and your membership has been canceled. In order to join, customers must agree to the program at the end of their order and verify signup by typing in their email and accepting the charges. After signup, a welcome email for the Fun Rewards+ program is sent along with a second email prior to the program's 30 day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

• Initial Complaint

  12/13/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  ***************** made a purchase of ********* items through Oriental Trading Company on 8-9-21. According to the company, when I checked a box for a free shipping promotion I inadvertently agreed to "OTC Fun Rewards," an online shopping program for $***** per month. 16 months and $****** later, my husband asks what the recurring charges are about...thinking it was a service I had knowingly signed-up to receive. This is a case of misleading buyers and deceptively getting ******** to enroll in a program without their knowledge. The company refused any refunds and claimed I had established an account. However, I could not gain access or set-up login credentials for the site. The company claimed they had my email address on file, yet I have never received an invoice or any related correspondence (thoroughly checked "Trash" & "Spam" as well). On my credit card statements the biller's name also changed twice: OTC Brands, Oriental Trading Company, and OTC Fun Rewards. I assume responsibility for not finding and acting upon this fraud earlier. ******** must beware of this deceptive business practice as this company goes out of its way to remain invisible in its subterfuge.

  

  Business response

  01/10/2023

  Business Response /* (1000, 5, 2022/12/14) */ We are sorry to hear that you were not happy with your Fun Rewards+ membership. A full refund has been issued on for $****** and your membership has been canceled. Fun Rewards+ is a rewards program where, upon signing up, customer receive **% cash back while shopping Oriental Trading brands and *% back at 1,500+ other marketplaces. In order to join, customers must agree to the program at the end of their order and verify signup by typing in their email and accepting the charges. After sign up, a welcome email for the Fun Rewards+ program is sent along with a second email prior to the program's 30 day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

• Initial Complaint

  12/09/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I did not sign up for Fun Rewards. I want a refund of all charges made to my account for that service.

  

  Business response

  01/09/2023

  Business Response /* (1000, 5, 2022/12/12) */ We are sorry to hear that you were not happy with your Fun Rewards+ membership. A full refund has been issued on for $***** and your membership has been canceled. Fun Rewards+ is a rewards program where, upon signing up, customer receive **% cash back while shopping Oriental Trading brands and *% back at 1,500+ other marketplaces. In order to join, customers must agree to the program at the end of their order and verify signup by typing in their email and accepting the charges. After sign up, a welcome email for the Fun Rewards+ program is sent along with a second email prior to the program's 30 day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

• Initial Complaint

  11/27/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased an item from Oriental Trading on July 31, 2021 and ever since until now I have been getting charged monthly from OTC BRANDS INC. and without knowing until now. I just called customer service and the representative told me she I "Willingly" signed up for a subscription at checkout and could only refund me 6 months out of the 16 months I was charged!! This is not fair and needs be fixed as soon as possible!

  

  Business response

  12/28/2022

  Business Response /* (1000, 5, 2022/11/28) */ We are sorry to hear that you were not happy with your Fun Rewards+ membership. We have issued a refund. We have refunded $******. Fun Rewards+ is a rewards program where, upon signing up, customer receive **% cash back while shopping Oriental Trading brands and *% back at 1,500+ other marketplaces. In order to join, customers must agree to the program at the end of their order and verify signup by typing in their email and accepting the charges. After sign up, a welcome email for the Fun Rewards+ program is sent along with a second email prior to the program's 30 day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

• Initial Complaint

  11/23/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I have been billed $***** sixteen times on my credit card! Apparently since June of 2021. All I ever ordered were some rubber ducks and only twice in that amount of time. I didn't (like many others on this page) ever sign up for a monthly billing. When speaking with employees and supervisors all they said they could refund was 6 months worth. What about the $****** other funds that was taken from me without my knowledge?? This is ridiculous! This is a huge problem with your Fun Rewards Program. *********************************************** Your system is hugely flawed ************************************. Oriental trading is steeling from customers. From me! I'm looking for a full refund. I did not use your program monthly. This is theft. I am owed a total of $******

  

  Business response

  12/28/2022

  Business Response /* (1000, 5, 2022/11/28) */ We are sorry to hear that you were not happy with your Fun Rewards+ membership. We have issued a refund. We have refunded $******. Fun Rewards+ is a rewards program where, upon signing up, customer receive **% cash back while shopping Oriental Trading brands and *% back at 1,500+ other marketplaces. In order to join, customers must agree to the program at the end of their order and verify signup by typing in their email and accepting the charges. After sign up, a welcome email for the Fun Rewards+ program is sent along with a second email prior to the program's 30 day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program. Consumer Response /* (3000, 7, 2022/11/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I **************** have been robbed by this company. I am seeking a full refund. Many companies have rewards programs and don't charge. I had no idea the two small orders I placed during this time would lead me to lose $****** since June of 2021. The managers/supervisors stated they can only give 6 months. which is $*****. Yet their response above states I am to receive $******. So obviously the 6 month rule that multiple people said I would receive is false. However, where is my other $*****? I did not knowingly sign up for their fun rewards that charged money. **************************************************** I would like my full refund of $******. Then I will be satisfied. Also, they should have this Fun Rewards program in giant letters or something. *********************************************************** Business Response /* (4000, 9, 2022/11/29) */ We apologize for the confusion. You should have two credits. The first one for $***** and the second one for $******. That would total $******. Consumer Response /* (2000, 11, 2022/12/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  11/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I noticed a charge for their fun rewards program which I never signed up for. I contacted customer service and was told that they had charged me 13 times! I have never authorized any of these charges. They told me they could only refund me for 6 charges. That is absolutely ridiculous because I never authorized NOT one of these charges

  

  Business response

  12/27/2022

  Business Response /* (1000, 5, 2022/11/21) */ We are sorry to hear that you were not happy with your Fun Rewards+ membership. We have issued a refund. The full refund issued is $ ******. Fun Rewards+ is a rewards program where, upon signing up, customer receive **% cash back while shopping Oriental Trading brands and *% back at 1,500+ other marketplaces. In order to join, customers must agree to the program at the end of their order and verify signup by typing in their email and accepting the charges. After sign up, a welcome email for the Fun Rewards+ program is sent along with a second email prior to the program's 30 day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

• Initial Complaint

  11/12/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The dates of transactions are 8/12/22, 9/12/22, 10/12/22, and pending 11/12/22. All 4 transactions are $***** each, $***** total. I'm being charged for a membership that I never signed up for. I haven't tried to contact the business, but I reported all transactions as fraud to my credit card company.

  

  Business response

  12/26/2022

  Business Response /* (1000, 5, 2022/11/15) */ We are sorry to hear that you were not happy with your Fun Rewards+ membership. A full refund has been issued on for $ ***** and your membership has been canceled. Fun Rewards+ is a rewards program where, upon signing up, customer receive **% cash back while shopping Oriental Trading brands and *% back at 1,500+ other marketplaces. In order to join, customers must agree to the program at the end of their order and verify signup by typing in their email and accepting the charges. After sign up, a welcome email for the Fun Rewards+ program is sent along with a second email prior to the program's 30 day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

• Initial Complaint

  11/01/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Purchased some items from this company, they got the order wrong, then apparently since July 2021 I have been charged $***** each and every month without My authorization. When I called to ask about this they could not provide me any proof and simply said they would refund one month I want the entire term refunded from July 2021 until October 2022

  

  Business response

  12/12/2022

  Business Response /* (1000, 5, 2022/11/01) */ We are sorry to hear that you were not happy with your Fun Rewards+ membership. A full refund has been issued on for $ ****** and your membership has been canceled. Fun Rewards+ is a rewards program where, upon signing up, customer receive **% cash back while shopping Oriental Trading brands and *% back at 1,500+ other marketplaces. In order to join, customers must agree to the program at the end of their order and verify signup by typing in their email and accepting the charges. After sign up, a welcome email for the Fun Rewards+ program is sent along with a second email prior to the program's 30 day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

• Initial Complaint

  10/29/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On September 29th of this year I placed an order from Oriental Trading Company order # *********. I received an email to review the products which I did and was contacted via email to contact them for a full refund because the products I received were very cheaply made and they falsely advertised that a couple of the items were plastic when they are just cardboard. I contacted them via there chat option and then they tried to get me to pay to return this **** they sell people. They claim to have a 100% happiness guarantee but when I said I wouldn't pay $**** to ship the items back, the lady told me that I could pay the shipping cost from another company than which I will not do. Then because I used the words "****" and "****" she ended the chat on me. They falsely advertised their products and charged a lot of money for carboard and foam pieces. So much for the 100% happiness guarantee. I want a full refund and they can even have the products back, I just refuse to pay the shipping.

  

  Business response

  12/12/2022

  Business Response /* (1000, 5, 2022/11/01) */ We are sorry to hear you are not happy with the product you ordered. It is not our intention to falsely advertise product description. The product does not have to be returned and we have issued a full refund of $*****. Consumer Response /* (2000, 7, 2022/11/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩