ComplaintsforMateo Mini Goldendoodle Home
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Complaint Details
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Initial Complaint
06/10/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
This business is a scam to get money for puppies that will never be delivered. I put down a deposit for a puppy and have since found out that it is a scam. They are refusing to refund my money. When I asked for extra pictures of my puppy they clearly sent me photos of 2 different pups.Initial Complaint
05/19/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased a Goldendoodle puppy online in the amount of $******, paid using ***** from my ******** account on 5/17/22. The cost an additional cost for shipping/airways freight charges in the amount of $****** due to arrive on 5/18/22. On 5/18/22 I received an email message from ******************************** that I had to purchase a crate for the puppy to travel in safely on the plane. The cost was $******** with 95% fully reimbursable upon delivery. That amount was paid using ***** from my *********** account using two deposits one for $****** and the other for $********. Later that afternoon, I received another email message from ************** that my puppy did not have insurance and will stay in ********* until an additional amount of $******** was paid with 100% reimbursed upon receipt of the puppy. Needless to say ... I did not receive the puppy. Vendor: Mateo Mini Goldendoodle Puppies Vendor Rep: Lindsey ***** or Monica ******* from ********* Vendor Rep Email & Phone: **********************, ************ Carrier: ******************************** Carrier Phone: ************ Carrier website: ********************** Carrier Reference #: ***************** Delta Agents: Isaac ***** (*******************) and Ruben ******** (******************)
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.