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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I would appreciate the BBB's intervention with a problem with Backlund Plumbing. On April 2 I talked to ******, the person the plumber referred me to for discussing the problem. She claimed to not know anything about it and would check the file and call me the next day. She has not called. On April 16 I sent ***** ********* who the BBB site lists as president of the company, a letter and narrative of the events. No one from Backlund has contacted me. Attached is the letter I sent Chris Roseland, the narrative I sent him and copies of the invoices. I requested a partial refund of $309.45. Thank you for your assistance. ******* ******Customer response
06/07/2024
I filed a complaint about Backlund Plumbing about 3 weeks ago. This afternoon I received a voice mail from them saying they refunded us $330 - no explanation or anything. The refund is on our credit card statement. I really appreciate the help you gave me! I don't know the complaint # because we transitioned from *** to ***** and we haven't been able to figure out how to get our old emails.
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
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TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.