ComplaintsforRed D Plumbing
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The plumber was contacted "***** ********" about a broken flush handle on toilet stool. The following day he sent 2 plumbers who spent an hour, and installed a NEW flush handle. The new handle was bent, and did not work even once. I called him with my concerns and he said " Call another plumber". He did not realize that he had not hung up his phone, and was joking with one of the plumbers about the situation. I contacted a neighbor who said the NEW flush handle was not even the right model. He ordered one online, and installed it successfully. I am seeking a refund for a shoddy job that cost me $185Business response
07/20/2024
Lady called me yelling. We didn’t call before coming. I apologized and told her I wrote her number down wrong. Next she yelled because we showed up a half hour early. Again apologize I wrote number down wrong. Then complained got mud on her floor that she had to wipe up. Again apologies. Next complains we stole her toilet handle that didn’t work. Was thrown away. Next complaint was we charged 15.00 for a trip charge. Explained that’s what we charge some places charge much more. Next complaint we charged for an hour and we’re not there for an hour. I explained that is our minimum fee. She never once said toilet wasn’t working. Finally yells at me.WHAT ARE YOU GOING TO DO ABOUT THIS? So I politely told we I was going to hang up block her number and she could find a new plumber. Which I did. She then started harassing me by text which I ignored. After I thought I hung up yes I told me guys that no matter what you do some people are never going to be happy and best thing is i block them.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.