ComplaintsforBurlington Capital

• Initial Complaint

  03/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was visiting one of their properties located **** ********* ******* *********** ** ***** called ******* ** **********. On March 27th, upon going to the visitor section, per the signage arrow, the rental car I was driving was missing. I called the police who advised me the car was towed by ***** ******, who was contracted by ******* apartment complex. The tow company refused to disclose their location to retrieve my belongings, which had my medical device, necessaties needed to return to ******* via *** airport. I contacted ******* ** ********** who also refused to disclose the location of ***** ******. I called their management, Burlington Properties, spoke to Ann ***** who blew us off, referring me back to ********** *******. I ** * **** ******** ******* ******* *********** *** had my car illegally towed and was denied access to personal belongings. Teresa from the apartment complex stated my 88yo grandmother who has never driven and deaf should know the parking spaces for visitors. I parked where their sign directed me and was penalized and inconvenienced.

  Business response

  04/06/2023

  Ms. ****** was a visitor who parked her car overnight in a non-visitor parking space. Ms. ******** car was towed, and she tried to say we did not have a sign on the property. There is a large sign at the entrance of the parking lot, and a notice on the office door giving the name and phone number of the tow company. The property manager also informed Ms. ****** that it is the resident’s responsibility to let their guests know where to park. 

  Anne ***** did not speak with Ms. ****** about this situation.  Anne ***** did receive a call from a man named Preston (assuming the guest of Ms. ******) who informed her that his rental car was towed and that he was unable to reach the towing company.  After speaking with a representative of the towing company, Anne called Preston back, and then called the towing company and merged the call with him.  Preston left a message with the towing company. Anne also texted the towing company and asked them to reach out to Preston. Preston says he did not have an issue with being towed but was frustrated that he couldn’t find out where his car was; he thanked Anne for all of her help.
  

   

  Customer response

  04/06/2023

  The picture of sign does not say anything about towing other than parking in fire lane and arrow for "visitors"  points to left. No other directions regarding designated parking provided. My grandmother,  ** **** *** since this incident I've learned the ******* has refused to give her nor caregiver a parking pass. * **** ******* * ********* ********** **** **** ***** ***** ******* **** ** * ****. I have retained an attorney. 

  Customer response

  04/10/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  Annette ******

  Business response

  04/19/2023

  Please see the attached picture regarding parking and towing which we believe speaks for itself. Since Ms. ****** has retained legal counsel, we will not submit future responses to this complaint on this platform.

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