Business ProfileforAccuQuilt

My husband bought a Christmas gift for me on the Accuquilt website. I have a Go! cutter and he accidentally ordered a "Studio" die: Studio 2 inch Strip cutter. It is somehow Made-To-Order and non-returnable! How is the Go! not custom for a 2 inch strip cutter? I does say it's made-to-order. Studio™ dies are made-to-order with specially designed blades in protective single-colored foam. Please allow up to 10 business days to manufacture the dies. Having a non-returnable item is rare for online shopping and for all he knew all dies are made to order. If I had asked him to buy on Amazon or Walmart, this non-standard product would not have been offered by Accuquilt. Only Go! The made to order should've indicate it's non-returnable and linked him to the refund policy page. No warning occurred indicating it (unlike the popular Go! models) could not be returned on the website in the cart or during checkout Contacting support only had them refer me to their no-return policy for this product only! *********************************. No offer to provide a consignment for this unpackaged and unused item the next time someone happens to buy this common sized product (like a like-new option). It's not in the shape of a leaf or some odd shape. It's 2 1/2" which any studio owner would likely order. See the link where it should have some warning about non-refundable. **********************************************************************************  Looking on eBay, I'll likely only be able to sell it for half of purchase price hence the motivation to submit this dispute.