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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Business came and preformed less than satisfactory work. House was a complete mess after a 4 hour job. Vacuuming was not done while cleaning ductwork. Dust blew all over house when completed. Was told the would have a vacuum next to the furnace while cleaning ducts. This was not done. Not of the ductwork was taken apart at the furnace to make sure coil was cleaned properly. It was agreed to pay amount at completion of the job. We paid the amount given by the technician performing the service. 6 months later the business is asking for more money stating they forgot to collect taxes on the job. Job was quoted at 8 hours. Completed in 4. Should not have to pay for business neglect to collect taxes at time of service.
Business response
03/26/2024
Hello ******
I appreciate you bringing this to my attention. I have reviewed the account and do see there was an oversight on our behalf where we did not collect the full balance at the time of installation. Due to know fault of yours, we should of reviewed the contract at the time of collection to ensure we requested the correct amount at that time. I also want to apologize there was some debris left behind, we want to know of the wrongs we make in order to make it right and ensure our customers are happy. I can't apologize enough that you did not get the experience we would of wanted you to have and for that I am truly sorry. Due to us not meeting your standards, I have discounted the remaining amount you owed due to contract to resolve this matter. The balance has been brought down to zero, an invoice showing this much is attached. If you have any further questions or problems, I strongly encourage you to reach out so we can help.
Thank you for giving us the opportunity to make this right. We appreciate you letting us know how we can do better.
Sincerely,
******** *****
Director of Operations
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.