ComplaintsforSeldin Company

• Initial Complaint

  07/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They are charging me for internet $75 that I dont use or need as I brought my own internet to the property when I moved in. I have internet essentials an internet service for low income families. I have explained this to them numerous time and they removed it once but now keep charging me and refuse to remove the charge of internet that I dont use.

  

  Business response

  07/30/2024

  We understand your concern. As part of our recent audit, residents were switched from individual plans like Internet Essentials to our bulk service plan, which is why the charge appears on your bill. Unfortunately, bulk residents cannot maintain separate plans because we bill the bulk master for the entire unit. If you have further questions, please contact our office directly.

  Thank you - ****** Seldin Company

  

  Business response

  07/31/2024

  You have the contact information for our Regional Manager, ******* **** (************@seldin.com). You may also reach out to our VP *** ****** ***************@seldin.com). We have provided all the information we have at this time and will reach out if we receive any further clarification from *******.

  Customer response

  07/31/2024

  I called ******* and they said I should be able to pay my account seperate . I dont have to be forced onto this plan. 

• Initial Complaint

  06/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My husband and I moved out of our apartment at Juniper Rows Olde Towne in Elkhorn, NE on May 11, 2024. We filled out all adequate paperwork and submit the keys and key fobs/garage door opener on May 11th. We have not received any deposit back or a notice of why we will not be receiving a deposit. Because it has been over the 14 days to either give us the deposit or a detailed itemized description of why we will not receive it, we both emailed the main Juniper Rows email regarding the issue on June 17th. We have not heard back from anyone.

  

  Business response

  07/10/2024

  Hi ******,
  

  I've notified the Regional Manager of your concern and she should be reaching out to you shortly. Please reach out to me personally at [email protected] with any additional comments or concerns. We apologize for any inconvenience.

  * ****** Seldin Company

• Initial Complaint

  06/25/2024

  Complaint Type:

  Facilities Issues

  Status:

  Resolved

  More info

  I am writing to formally lodge a complaint against the management of Villas of Oak Crests located at **** ************** ** in San Antonio, TX. My experience as a tenant has been highly unsatisfactory due to multiple issues that remain unresolved despite my attempts to communicate with the property owners. The specific issues are as follows: 1. Locked Out of Apartment: On 2 June 2024 I experienced an alarming issue where my apartment door jammed, leaving me locked out despite the door being unlocked. I contacted the emergency line immediately and was told someone would be on their way, but after five hours of waiting in 90+ degree weather and two more calls to the emergency line, I was able to gain entry into my apartment myself. I called back the emergency on call number and was told I couldn’t not be helped.Throughout this ordeal, and even after, I received no communication from the on-call maintenance person. This delay is dangerous, unacceptable and has caused me significant distress and inconvenience. 2. Theft During Apartment Transfer: During my recent transfer to a new apartment within the complex, ****** **** ****** (Management) prematurely handed over the keys to the Universal Contractor personnel. Consequently, some of my belongings, which I had not yet moved, (kitchen appliances) were stolen. This incident has left me feeling unsafe and mistrustful of ****** and the managements handling of security and tenant property. 3. Roach Infestation: The roach infestation in the complex is insufferable. Despite numerous complaints, ******, the on-site manager, has done nothing to effectively address this issue. The presence of roaches is not only a nuisance but also a serious health concern. These issues reflect a pattern of negligence and lack of responsiveness from the management team. I have attempted to address these concerns with the property owner, but have received no response. As a result, I am seeking your assistance in resolving these matters. Thank you.

  

  Business response

  07/22/2024

  Hi *********

  We apologize for any inconvenience this may have caused. Although we can’t go back and undo previous issues, please be aware that the Community Manager is no longer with the property. I have forwarded all concerns to the Regional Manager for prompt attention.
  
  
  For any further concerns, please contact me directly a* **************.com.
  
  
  Thank you for your understanding.

   

  Customer response

  07/22/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  06/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Seldin Company has apartments by the name of Lee Townhomes in Hastings, NE. The maintenance of these properties has been under heavy decline over the years. From delayed snow removal, lawn care, and further issues that could impact health like the failure to correct issues pertaining to heat and cooling conditions in the home. Furthermore vents covered in dust both downstairs where the heating and cooling systems take place, and every vent that follows around the home, including kitchen, living room, bedrooms, and bathrooms. Things that could affect a persons health, anyone suffering from asthma in particular or any condition where heat sensitivity, or the lack of cooling exists. Today is currently June 15th of 2024 in Hastings NE. Over 2 months ago, my mother ****** **** ***** *******, reported the central AC leaking water and not cooling properly. On June 15th ,2024 my family and I went over for a visit to eat dinner for Fathers Day, my mother suffers from asthma, and I am pregnant. I was surprised to see the issue with the air conditioning had not been fixed. On an 84 degree day, we experienced heat of 82 degrees indoor with the AC currently leaking. As an apartment complex that supports housing for income based households, the harms way they are put in consistently due to the company’s neglect, is not only illegal, but it is unethical. There have been several apartment complexes that have reported similar issues. I would be more than happy to provide any additional research needed to support this claim.

  

  Business response

  06/28/2024

  Hi ********, 

  We apologize for any inconvenienve, however, Seldin Company no longer manages Lee Townhomes. Please direct any concerns or repair requests to current management, Cohen Esrey.

  Thanks

• Initial Complaint

  05/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our air condition stopped working on Friday, May 24th. We called our emergency maintenance line that The **** ** ******** provides us for weekend/holiday maintenance needs. We called a total of 5 times on Sunday May 26th. The dispatchers said they would send a technician out every time. The technician called us and told us he is not able to come out unless it is 80 degrees out. I have pictures of our indoor thermostat showing it as being 80 degrees INSIDE our apartment. I also have pictures of our thermometer outside showing it as being 81 degrees outside on Sunday afternoon. The technician, *** (phone number ###-###-####), was the on call technician this weekend. He called me, and was extremely rude. I explained that I am on medication that makes me unable to handle the heat. He laughed at me, and proceeded to say, “Everyone tells me they have medical issues when their AC is out.” Then said people tell him that their thermostat is a higher temperature than it really is. I told him that I am not everyone else, and I have picture PROOF of the temperature both outside and inside. We called the emergency line again, the dispatcher sent out the request again to the technicians on call. *** then called my husband, and then hung up on him. He hung up on us as we were asking for help. After trying to explain to *** why I need the AC fixed, he said “So what? I don’t know you. How do I know you’re not lying.” He was completely disrespectful and dismissed us. We are absolutely astonished at the rudeness and lack of professionalism. It will be 80 degrees outside tomorrow on Memorial Day. It was 80 degrees yesterday, on Saturday. He wouldn’t let us talk to a supervisor, and there was nobody else to talk to, so we are just stuck without air conditioning, even thought it’s80 degrees inside & outside our apartment. I’m on medication, and have a medical condition that makes me unable to be in the heat. The maintenance technician laughed at me, and talked over us. We have no help.

  

  Business response

  06/07/2024

  We sincerely apologize for the inconvenience and unprofessionalism you experienced regarding your air conditioning. We understand how critical this matter is, especially given your medical condition.

  
  We have notified ***** manager about this incident and will ensure it is addressed promptly. Your comfort and well-being are our top priorities, and we regret that this situation was not handled with the urgency and respect it deserved.

  
  We appreciate your patience and understanding as we work to resolve this matter. If you have any further concerns or need immediate assistance, please do not hesitate to contact us directly at reviews***********.

• Initial Complaint

  05/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We were living in one of the apartments of Seldin (Montclair apartment). We moved out of the apartment on 01/31/2024 after paying all the lease breakage amounts ($3000 almost) and closing everything. On March 30, 2024 they have added another payment of $3000 almost for us mentioning Damage Services, which we were not informed about and not even sent an email. Also the inspection of the house was completed and no complaints were raised during that time. After two months they post such a huge amount and also sent it for collections. We were not even aware. What is the basis of this charge after two months? Where do I make such a huge payment from? This is my EMI amount. It’s very tough for me to pay this amount. I want to raise a grievance. I would never suggest Montclair apartment to anyone who’s moving to Omaha. Terrible service and very painful.

  

  Business response

  05/07/2024

  Hi *******,

  Thank you for bringing this issue to our attention. We want to extend our sincerest apologies for any inconvenience and stress the recent billing error on your account may have caused you. After careful review, it has become evident that the error was entirely our responsibility and the collection was terminated. We understand the importance of accurate and reliable billing processes, and we take full accountability for this oversight.

  Your satisfaction is our top priority, and we are committed to making this right for you. If you have any further concerns or questions regarding this matter, please don't hesitate to reach out to us directly. Our team is here to assist you in any way we can. Once again, we apologize for the inconvenience and thank you for your understanding and patience.

• Initial Complaint

  04/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This property did an inspection on my unit and some how my deep freezer was OFF I noticed after there was water on the floor my kids food was spoiled and I had to throw everything out. I went to the front office and asked for # or email to address situation. I called the corporate office last week with call back . Office management let me know she was notified by her manager that I called and left a complaint.Monday morning I went to the office to address situation and office said she is not responsible for my loss . Another thing I think it’s very disturbing that office thinks it’s ok to sit on the arm of a tenant/ couch while conducting a inspection I seen and heard a lot on my camera

  

  Business response

  04/10/2024

  We sincerely apologize for the inconvenience caused during the routine inspection. We want to clarify that we did not intentionally unplug your freezer, and if it was unplugged inadvertently, we ensured to plug it back in. We understand the frustration and inconvenience this may have caused you and your family.

  
  Additionally, we apologize for any discomfort caused by our staff sitting on your couch during the inspection. We acknowledge the importance of maintaining professionalism and respect during interactions with our residents. Please know that your feedback is valuable to us, and we will take steps to ensure similar incidents are avoided in the future. If you have any additional concerns or questions please reach out to me at [email protected].

  Thank you!

• Initial Complaint

  01/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Furnace was replaced about a month ago, told it was "new". couple weeks later furnace is not working again, told it was a loose screw to the voltage connection and it was fixed, less than 12 hours later it is not working again. Contacted emergency services on 1/5 to be told there was a part ordered and it would be fixed 1/8. 1/8 I have to contact and find out if it was working and now being told a part needs to be ordered but due to the snow storm it would not be in til 1/12. We are in a weather warning all week for snow and cold weather. The apartment manager has offered "lots of space heaters".... isn't that like lighting a match??? Number one cause of house fires and their solution is space heaters and "lots of them". Come Friday I will be out of my apartment unable to reside in my own "home" for a total of 11 days since the start of the furnace issue. I have had to inconvenience family members with our stay. I went yesterday back to the apartment to get necessity items and the thermostat is reading 53 and dropping. I would imagine with the temperatures declining the next worry would be pipes freezing but upon speaking to the manager there didn't seem to be any concern at all, perhaps the fire department would be concerned that an apartment managers solution for no heat is "lots of space heaters" for a prolonged period of time. I am seeking a credit of 11 days of rent applied to February and the heater fixed on 1/12 as promised. Rent is $1500.00 a month.

  

  Business response

  01/12/2024

  ********,

  Thank you for bringing your concerns to our attention. We understand the frustration and inconvenience you've experienced with the furnace issues in your apartment. However, in order to address the matter promptly, we require your specific address or community name to locate and identify your property accurately.

  
  Once you provide this information, we will investigate the situation and work towards a resolution. Please be assured that we take tenant comfort and safety seriously, and we apologize for any inconvenience you have faced thus far.

  

  Business response

  01/16/2024

  *********
  

  We sincerely apologize for any disruption to your daily life and appreciate your patience as we work to resolve the furnace issue promptly. 
  
  The furnace is brand new, however, the control board has encountered a malfunction, and we are awaiting a replacement. We acknowledge the frustration caused by the delay and assure you that we are actively communicating with the supplier to expedite the process.
  
  We have credited your account for 12 days of rent, which will be applied to your February statement. We value your residency, and it is our priority to ensure you have a comfortable living environment. If you have any further questions or concerns, please feel free to reach out to me at [email protected]

   

  Customer response

  01/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID *********  I would like to commend **** ***** out of the corporate leasing team.  She did an amazing job with understanding and showing care and attention to this issue.  My furnace has been hopefully fixed this time as of 1/17.  I did receive the rent credit as well that Beth extended to me.  She made a huge difference in this.  
  Sincerely,
  
  ******** *******

• Initial Complaint

  11/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I live in Laurel Hill apartments. I have contacted my property manager over the last 2 months complaining about roaches. I can not live with roaches. They say they will put in a work order but that has never been done. I no longer want to live there and wish to move. This is a public health issues. I pay full rent and I expect to live comfortably.

  

  Business response

  11/20/2023

  We would like to extend our sincerest apologies for any inconvenience you may have experienced due to the recent presence of pests in your space. We understand the importance of a comfortable and pest-free environment, and we regret any disruption this may have caused.

  
  Pest control will be on-site tomorrow. Our goal is to resolve the problem swiftly and ensure that you can enjoy a pest-free environment as soon as possible.
  We understand how disruptive these issues can be, and we appreciate your patience and understanding as we work to resolve this matter.

  Customer response

  12/11/2023

  I have several issue with my apartments Laurel Hill by Seldin. In September I complained about seeing roaches. No one came out or addressed the issue I filed a complaint in October and my apartment was sprayed. I contacted the management office 2 weeks later at the beginning of November to advise I am still seeing roaches. Nothing done. I went to the office on 12/8/23 to advise of the roaches. The lady in the office stated they had just started and they are aware of the pest problem but accounting is having issues and they are not able to contract a pest control business until the end of December. To tell someone to wait 2 weeks with pests in the home is insane. Would you like to have roaches in your kitchen for a whole additional month without trying to resolve the issue is crazy to me. She told me to try boric acid. That is not my responsibility to do pest control. I keep my apartment immaculate. My second issue. My washer broke down on 12/3 a new washer was ordered 12/5 the washer was delivered to the office on 12/7. I called the office and told them I have been without my washer for over a week. The lady stated that she will have maintenance deliver my washer and fix the issue with my dryer by end of business on the 12/8. Another lie. No one came to hook up ,y appliances. So another week of laundry unable to be cleaned. I pay my rent each month and there is absolutely no reason to treat people the way Seldin does. I have gave Seldin several chances and I no longer want to stay in this apartment. It is disgusting and nasty. Roaches carry disease and I will not tolerate living like this. Seldin needs to provide me an apartment that is clear of pests and repairs and maintenance are resolved in a timely fashion especially when it involves pests and appliances. Seldin needs to do better. Below I uploaded the maintenance request and as you can see I put in a req 11/6 and nothing has been done. Another request on 12/7/23. This is unacceptable.

  

  Business response

  12/21/2023

  All Laurel Hill residents received notice that Orkin would be entering their unit on 12/13/2023 to spray. Pest Control (Orkin) was at Laurel Hill on Wednesday 12/13/2023 and sprayed every unit that allowed them to enter.  The washer was also installed on 12/11/2023. Our Community Manager has recently been in contact to determine if the unit was sprayed or if any additional support was needed in regards to the pest issue. Please reach out to us at [email protected] or contact the office with any additional concerns. Thanks!

• Initial Complaint

  10/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Furnace needs replaced. We have really hot days since and are approaching cold months. I have an animal and a small child . These conditions are unacceptable! Have not had ac or heat since end of August. Have called several times and no response to resolve.

  

  Business response

  10/09/2023

  Hello,

  We would like to extend our sincerest apologies for the inconvenience you've experienced. Your comfort and safety are of the utmost importance to us, and we understand how frustrating it must have been to deal with this issue.
  We would like to provide you with some context regarding the delay in addressing the furnace problem.

  We were initially waiting for owner approval to proceed with the replacement. We understand that this delay caused discomfort for you, and for that, we are truly sorry.
  We are pleased to inform you that it has been approved and the furnace replacement has been scheduled.

  Customer response

  10/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

  The new furnace is being put in right now. Thank you. 

  
  Sincerely,
  
  ****** *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩