ComplaintsforNP Dodge Company

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The only elevator in the apartment building we live in has been broken for over 3 months now and my disabled mother has been trapped upstairs the entire time without access to health care, food, laundry, trash removal, etc. The elevator has been broken since 12/27/2023 and we notified them by email as of 1/2/2024 when we were notified they took over managing our property. We told them my mom is disabled and that she needs to be able to get to her medical appointments ASAP. This management company has wasted time and I honestly think they just want her to die so they can rent the place to someone else. There is no reason why it should take 3 months to fix an elevator. They have continued to make excuse after excuse, but after speaking with an expert on the Elevator Safety Board they could not comprehend why the elevator is still broken. They have not offered any accommodations and have denied every option we have presented, including a deduction in rent. This company is holding my mom hostage and no one cares. I have reported this to the city, county, and state but nothing has worked. The only thing I have not done is criticize them directly on social media since I do not want them to have reason to retaliate against me. There is one option I have not done because it would require me to leave after a certain number of days of the elevator not being fixed but I am not able to move. My mom just wants to be able to live her life instead of being held hostage in her apartment against her will. The management company does not care if she dies or gets hurt. I cannot afford a lawyer so this is my last option. ADA can't help because only a few people in the building are disabled and they only take on cases affecting many people.is the manager whose office is at Aberdeen Apts and I have never met anyone so rude and ableist in my entire life. If she is a reflection of the entire company then I hope this company ***** ** **** ***** ** ******** Just fix the elevator!

  

  Business response

  04/15/2024

  Dear *** ******** 

  NP Dodge Mangement Company and the Owner of the property are as frustrated as you and your mother on the elevator repairs. One of our first priorities after taking over management of the property was to work with the elevator contractor and secure funds so we could approve a contract for repairs. 

  The contract was approved on our end in early March. The vendor confirmed the part needed had arrived, but that the vendor was having a conflict on which of their locations should install the part - Omaha or Des Moines. They finally solved their internal issues last week, and we had an operable elevator 4:30 Friday April 12th.

  Unfortunately, within 24 hours the elevator shut itself down again, and we are now waiting for the service team to arrive.

  We have also talked to the city, county, and state agencies as well as the housing authority. As of today, we have added our attorney to the list of people trying to help us get this resolved.

  Your household is not the only person affected by this situation, but please be assured we are doing all that we can as quickly as we can to get the elevator up and running. Should you wish to discuss this situation further, please feel free to reach out to our Corporate office at ************. ******** will also continue to update the building residents on any progress we may have with this situation.

  Sincerely,

  ********* ******** 

  President,  NP Dodge Management Company.

• Initial Complaint

  01/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  NP Dodge loacted in Omaha and the complex Woodridge Apartments in Millard have stated that I should pay 1456.30 to break my lease. I moved into Woodridge Oct 12 of 2023 and have had maintenance issues since. - Oct 26 2023 the ceiling in my bathroom needed repairs due to a leakage of water from the apartment above me. This issued was not fully resolved and fixed until Nov. 21 2023, after three maintenance requests through Woodridge, directly speaking to NP Dodges emergency maintenance line and consistent visits to the leasing office. - As of January 11 2024 the “repair” that was done to the ceiling had slowly start to peel off and come undone. Woodridge was notified of this issue on Jan 10 2024 and nothing has yet to be done about it. - Throughout the three months of staying in Woodridge the smell of marijuana and cigarette smoke has masked over all of my clothing and furniture. As an employee for the state this could risk me my job. - Jan 10 2024 the toilet in my bathroom flooded the floors in the bathroom and soaked a portion of the carpet that cuts off before you walk into the bathroom. I did not report this issue as I cleaned the water up myself until I found what I thought was mold in my bathroom closet. I notified NP Doge emergency maintenance around 7am and no one came. I contacted Woodridge around 10 am the same day asking if anyone had taken a look at it and no one had. A work order was put in by an employee in the lease office and around 3pm, the issue was not resolved until I left my job to visit the leasing office in person. The property manager had stated it was not mold it was mildew and maintenance had finally taken care of the problem. Woodridge and NP Dodge have failed to report to any issues I’ve had in a timely manner. Due to the leaking from my bathroom ceiling I was unable to stay in the apartment for 5 days. A hole was left in the ceiling until maintenance had drilled cardboard to cover it on Nov 12 2023 which stayed until it was fixed.

  

  Business response

  01/25/2024

  We would like to express our gratitude for bringing your concerns to our attention. We appreciate the opportunity to address and resolve them.
  
  We understand that experiencing multiple maintenance issues within a brief period can be frustrating.  According to our records, our staff responded promptly on October 26th when you initially reported a maintenance concern through our emergency maintenance line. We promptly scheduled a professional plumber for November 10th after you informed us the original repair was not fully effective on November 7th.
  Unfortunately, the plumber had to reschedule due to a COVID outbreak at their business, and our attempts to find an alternative trade partner sooner were unsuccessful.

  During the delay, we ensured proper ventilation in the area by leaving a hole in the ceiling, which allowed for drying and prevented mold growth. While the cosmetic appearance may not have been ideal, the home remained habitable. Upon your request, we placed a piece of cardboard over the area as a temporary solution until the plumber and a professional drywaller could complete the permanent repairs. The drywaller was originally scheduled to finish the repair within 48 hours of the plumbing repair but were delayed by a couple of days until they received your permission to enter the home.
  
  I apologize if the timing of our response to the subsequent service request on January 10th did not align with the urgency of the situation. Please be assured that we strive to address all reported issues promptly.

  
  While we remain confident our team can provide quality housing and services, we understand you would prefer to relocate at this time. We are prepared to waive the Option to Cancel fee outlined in your rental agreement totaling $811.00 and will waive the need to provide a 30-day notice to vacate. You may provide a, written, notice of your intent to vacant the apartment home to the management office anytime within the next 30 days and we will prorate your final month’s rent and fees based on the date of the notice and the date the unit is vacated. We only ask that you remit the reletting fee of $385.00 to help offset our expenses related to early lease termination and unexpected vacancy loss. We believe this offer is fair and in-line with what you proposed to our on-site team earlier this month.    

  Thank you again for bringing these matters to our attention. We sincerely apologize for any inconvenience caused and are committed to resolving them to your satisfaction.

  Customer response

  01/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  ******* ********

• Initial Complaint

  12/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  NP Dodge is trying to charge me a late fee of 130 which is in my lease I understand but they say is not over with .so a late fee should only be charged after the fourth

  

  Business response

  12/04/2023

  Hello-

  I am the Managing Broker for our 8601 Dodge Office. I spoke with *** ***** this morning when she came to the office. She was upset that ******* ****** (her property manager) was charging her the $130 late fee and it was only December 4th. I told her at the time that I did not know exactly what her lease said but I could do some research. She proceeded to tell me her lease states the rent is late on the 4th of the month. She thought since she was paying on the 4th it should not be counted as late. 

  Come to find out per the attached lease, her rent is due on the first of the month with no grace period. It clearly states in paragraph #2: if landlord does not receive full payment of the monthly rent by the 1st day of the month there will be a $130 late fee.

  Thank you!

• Initial Complaint

  11/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid for deposit of $350.00 for my apartment at Lofts on Main. The move in date was supposed to be Nov 1st. I had been asking the leasing agent if I could go to the apartment but she said I had to wait for compliance to come back before seeing it and I explained that it may be to far and I wanted to make sure it would work. I am fleeing a DOMESTIC VIOLENCE SITUATIION. It is stated that the security deposit has to be paid within 48 hours of being approved.

  

  Business response

  12/08/2023

  Dear *** ***********

  I have reviewed your application for Lofts on Main, and because of the construction delays preventing you to move into the apartment when you needed to, i have requested accounting to process a full refund of your security deposit.

  The check will be sent to the address noted on your application and should be mailed out today.

  I am sorry that we were not able to meet your needs or time frame at our community, and please let us know if you have any further questions,

  Thank you, and we hope you and your family have a happy holiday!

  ********* ******** President

  NP Dodge Management Company

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