ComplaintsforBathroom & Kitchen Specialists

• Initial Complaint

  01/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We had nothing but problems with getting our kitchen and bathrooms remodeled. Now we are having minor issues with the work that should be covered under warranty like touch paint, chaulking and grout work. Bks now says will not repair without paying when we were offered a 2 yr warranty.

  

  Business response

  01/30/2023

  We are disappointed to hear that was your experience. In regards to this complaint we have already responded to you directly within 24 hours of being made aware of any issues you were having. It is my understanding that our painters were at your home that same week doing the touch ups you had requested. We had also reached out to our subcontractor whom would be responsible for the caulking and they were scheduled to come to your home the following week and address those minor issues. I do believe we have provided adequate response to these minor issues, and question why you were complaining to the BBB for a lack of response.
  
  It is worth noting, and we do clearly state in our work authorization agreement in paragraph 11, in which you signed, that "any items/parts not supplied by BKS, or our sub-contractors, will have no warranty. Replacement/repairs and lost time will cost extra if problems with your materials arise." The paint that was used for the project was provided by YOU. Even though we normally do not return to a site for warranty work related to products provided by our customers we did so for you without a charge on 2 other occasions. We did that to go above and beyond to make you happy.
  
  The reason we asked for payment on paint touch ups this time around is because this is the 3rd time. If the Paint warranty applied to you, which it did not because you refused to use the product our painters were going to provide, it does not cover normal wear and tear anyway. You have been living in these remodeled spaces since July. We had already been out in August and then again in September for touch ups that were noted then. we had presumed that we had addressed all of the issues in one or both of the previous trips.
  
  We prefer to have happy customers and strive for that in each and every project and we do that at our own expense oftentimes. The construction process can be uncomfortable at times because we are disrupting everyday life. We make every effort to complete our work as quickly as possible without sacrificing quality in order to return our customers homes to them. We are sorry this customer did not feel that way and regardless we are still making efforts to try and meet their expectations.
  
  We feel that this complaint is purely meant to hurt our reputation and business rather than seek a response to their problem. We have been honest and clear about what will happen ever step of way.

  Customer response

  02/02/2023

  From: Kurt ******
  Sent: Thursday, February 2, 2023 10:04 AM
  To: ***** ******
  Subject: RE: BBB Complaint Case# ********* (Ref#*****************************)
  
  Just got a ****** call from Brett who is the owner.
  Someone was suppose to be her today to look the problem with the shower but the people
  Who came over today was to do caulking only and knew nothing about the shower, look at his reply about people coming over, so
  I sent him a message telling him that I want the shower fixed in a week and he called me
  Back telling me not to text or call him again.
  I am done with BKF, I am going to hire someone else and sue him.
  
  So what do I need to do with this complaint?
  
  Kurt
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩