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Find a Location

Pepperjax Grill has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Pepperjax Grill

      9430 S 142nd St Omaha, NE 68138

    • Pepperjax Grill

      510 S 72nd St Omaha, NE 68114-4601

    • Pepperjax Grill

      8406 Park Drive Suite F and G Omaha, NE 68127

    • Pepperjax Grill

      2444 S 132nd St Omaha, NE 68144-2531

    • Pepperjax Grill

      2121 SW Wanamaker Rd STE 103 Topeka, KS 66614-5214

    Business ProfileforPepperjax Grill

    Restaurants
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    This company is a quick and casual restaurant that offers grilled to order steak and chicken philly subs, giant wraps, gourmet rice bowls and fresh salads.

    Business Details

    This is a multi-location business.

    Find a Location

    Pepperjax Grill has 21 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Pepperjax Grill

        9430 S 142nd St Omaha, NE 68138

      • Pepperjax Grill

        510 S 72nd St Omaha, NE 68114-4601

      • Pepperjax Grill

        8406 Park Drive Suite F and G Omaha, NE 68127

      • Pepperjax Grill

        2444 S 132nd St Omaha, NE 68144-2531

      • Pepperjax Grill

        2121 SW Wanamaker Rd STE 103 Topeka, KS 66614-5214

      Location of This Business
      9430 S 142nd St, Omaha, NE 68138
      BBB File Opened:
      10/5/2002
      Years in Business:
      22
      Business Started:
      1/1/2002
      Type of Entity:
      Limited Liability Company (LLC)
      Contact Information

      Principal

      • Mr. Gary Rohwer, Owner

      Customer Contact

      • Mrs. Linda Rohwer, Owner
      • Mr. Gary Rohwer, Owner
      • Mr. Mark Burrus, Director of Operations
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/07/2023

      Complaint Type:
      Customer Service Issues
      Status:
      Unanswered
      In reference to online order *** placed on 05/05/2023 Location: Pepperjax @ ***** * ****** Issue: Missing fries and chicken strips meal in delivery order First call: 7:08 PM. Called the store about the online order we placed on the Pepperjax Grill website to rectify the issue of the missing food, and was told by Shane to call back in 5 minutes because he was too busy. Second call: 7:32 PM. Shane told us that he couldn't do anything about the order. No offer to credit our credit card, a discount on future order, or to fulfill the rest of our order. Shane tried to blame ******** for the error; however, while the order was delivered by ********, it was definitely placed on your website as shown by the attached receipt. Shane hung up on us after we called about the order we placed from the Order Online tab on the Pepperjax Grill website. Not receiving the food was disappointing, but not as disappointing as the customer service we received. Shane is a ******** representative of your store. You have lost returning customers.

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jasmine P

      1 star

      10/23/2021

      I normally don't have issues with this place because I normally pick it up myself. I ordered through door dash 2 nights in a row. The first time the order was correct but the store forgot my au jus and steak sauce. I ordered again today and they forgot my sauce but I was also charged for extra meat that I didn't get. I called the store to ask what they could do to fix it and the guy I spoke to responded by asking me "what did I want them to do about it?" Like really!? You don't know how to fix the orders you mess up! Then told me I had 2 hours and they could remake the sandwich or give me a refund. Ill NEVER order from here again!

      Local BBB

      BBB of Midwest Plains

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