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Find a Location

West Technology Group, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforWest Technology Group, LLC

    Telecommunications
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    This business offers cloud-based, global technology to clients around the world, connecting people and organizations. Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin America and South America.
    This company offers audiotext services to 900 numbers.

    Business Details

    Headquarters
    11650 Miracle Hills Dr, Omaha, NE 68154-4448
    BBB File Opened:
    12/1/1990
    Years in Business:
    38
    Business Started:
    2/1/1986
    Date of New Ownership:
    10/31/2017
    Business Incorporated:
    3/8/2001
    Type of Entity:
    Corporation
    Alternate Business Name
    • West Corporation
    Business Management
    • John Shlonsky, CEO
    • David Pleiss, Vice President, Investor & Public Relations
    Contact Information

    Principal

    • David Pleiss, Vice President, Investor & Public Relations

    Customer Contact

    • John Shlonsky, CEO
    • David Pleiss, Vice President, Investor & Public Relations
    Additional Contact Information

    Website Addresses

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/18/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    Phone call from ***** ******** **** Bot "Greg ******" - Tells you how it's apparently calling from a charitable company, explains what it supposedly is and claims they are allegedly having what they call a "fundraiser drive" and are asking if they can count on the poor victims support. They then list amounts they will happily/specifically take and ask how much you want to "donate". Once the victim chooses the listed amounts, "Greg" will transfer the call to ****** Bot "Sarah" from the "billing department". It will of course then take your banking information over the phone and steal your money. Phone call will of course end shortly after the victim falls for the scam... Typical PAC Scam Robocall. Number is serviced by ********************* (West Technology Group LLC - Also allegedly "*******" although they claim to have separated since August 2022 providing no additional information). Unhelpful, treated me with respect which I appreciate however they are only claiming they've got in touch with the subscriber on their network and have only been allegedly told by the subscriber that my number has been put on their "Internal DNC (Do not call) List" - Zero evidence, and it shouldn't matter anyways - They should be permanently disabling the users account/associated number as it's a SCAM!!!! Has been reported to the FTC, *********
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dan V

    1 star

    03/29/2023

    I would have to agree with all the reviews I see below. Not sure if there are other reviews or not, but I've been in Telecommunications for almost 40yrs, and this was by far the worst company I have ever worked with. After signing a 3yr contract with them prior to the pandemic, the pandemic hit, our conferencing requirements went up dramatically, so we expected an increase in usage, but the increase did not match the billing. The billing was well over double what we expected, and they used some very vague comment in the contract language to justify their increase. Needless to say, we spent ~$1M to get out of the contract rather than do business with a very unethical and difficult vendor. Never would I recommend or use Intrado (Or WEST, since they changed their name, wonder why??) ever again!

    Local BBB

    BBB of Midwest Plains

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