ComplaintsforSecure Box Office

• Initial Complaint

  09/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I originally purchased tickets for table #51 at about $73 plus fees per ticket. I received 2 tickets for table 11, at $39.30 plus $3.50 for fees. I was told by the place that was holding the show I was charged only $86.50 for both tickets. Now I am seeing that my tickets came from ****** and not Event Ticket Sales, LLC. But was charged by Event ticket Sales. And they have an un reasonable response on the fact that I was over double charged for these tickets. Their response is because of popularity, etc. they can charge what they want.

  Business response

  09/19/2023

  Thank you for reaching out to us at Event Ticket Sales, we appreciate this opportunity to address the customer's concerns. However, upon further review it appears the information provided on this claim does not pertain to any order placed on our site. As such, we are unable to provide assistance at this time. We encourage them to review any correspondence they had with the company as well as their financial statement to ensure they contact the correct entity in relation to their concerns. If they maintain that the order was placed with us, we encourage them to provide a valid order number or contact our customer service department directly for further assistance. 
  

  Regards,
  Event Ticket Sales

  Customer response

  09/19/2023

  
  Better Business Bureau:
  

     In reference to complaint ID ********* on 9/19/20223 I received communication via phone from Customer Service, and was offered a full refund. I declined a full refund and asked to keep the tickets and only refund the amount of the over charge. Both parties have agreed, I am receiving $109+ as a refund and cam keep the tickets. I also received an email confirming this and included it in this correspondence. I am satisfied with the outcome.  
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  05/26/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased tickets from "Secure Box Office" 3 years ago. The event was delayed due to COVID. I requested a refund, and was told that the company policy would not allow refund because the event was simply "postponed" instead of cancelled. 3 years later, the event is to take place June 2nd, 2023. I was supposed to revieve my tickets this past Monday. I have not recieved my tickets. I have been chatting online with customer service for the past 3 days, Each day they tell me to wait 24 hours, or wait a few days. I have waited. Still, no tickets.

  Business response

  06/05/2023

  Thank you for reaching out to us. At Event Ticket Sales, we value our customers and would like to take the time to address our customers’ concerns. It should be noted that Event Ticket Sales is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. 
  
  Our customer placed their order on 8/31/20 for ******, which took place on 6/2/23. The delivery method for the tickets our customer selected was Electronic Transfer, which means our customer's tickets were transferred online and needed to be displayed on a smartphone device in order to gain entry. When Electronic Transfer tickets that are purchased on a primary market website are resold on the secondary market, the seller will transfer the tickets from their account to the new buyer through the website they were originally purchased on. Once transferred, tickets will no longer be in the seller's account. Our records indicate that their tickets for the event were successfully transferred to the email address our customer provided on 12/30/22. Please note that the tickets were retransfer to an alternate email address provided by our customer, on 5/26/23.
  
  Due to the nature of our business on the secondary marketplace, Event Ticket Sales is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Event Ticket Sales, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
  
  Event Ticket Sales’ ultimate priority is to continue providing excellent service. At this time, we maintain that our customer was sent their tickets in time for their event. If our customer has any further questions, we encourage them to contact us, and watch for updates coming through to the email address associated with their order.
  
  Regards,
  Event Ticket Sales

• Initial Complaint

  03/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am owed a refund of $****** for an event that was cancelled due to COVID. I changed my bank and let ****** *** ****** know. I no longer have an account with this bank and they sent the refund to it anyway, knowing it wouldn't go through. The bank confirmed that they cannot accept the refund and even looked it up with the ARN number ****** *** ****** provided. ****** *** ****** is saying it was deposited but there is nowhere to deposit it to. I asked for them to mail it or send it to my new financial institution and they refused.

  Customer response

  03/16/2023

  There are conflicting dates in which they said they refunded the order.  I have called the bank twice and they told me since the account is closed they did not get or accept any refund.  One receipt shows March 2023 and the other shows March 2020, they are forging their receipt documents.

  Business response

  03/24/2023

  Thank you for reaching out to us. At Event Ticket Sales, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Event Ticket Services (ETS) processes orders and provides customer service for online resale ticket marketplaces. Neither ETS nor the ticket marketplace owns or generates tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. In this case after the customer's event was cancelled appropriate compensation was provided for their order. At this time our records indicate that a full refund was remitted to the customer's financial institution as of 3/3/2023. We have already reviewed the customer's claim and have not found any record of a return of the customer's funds. As it stands the customer's order does not qualify for additional or alternative compensation. We encourage the customer to contact their financial institution if they have been unable to locate their refund.  
  
  Regards,
  Event Ticket Sales

  Customer response

  03/24/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I was finally sent to the sales department to look into this.  I have reached out to the financial institution several times and they automatically reject any deposits for closed accounts.  ********* ****** has an ARN number for the transaction, however they do not have proof that teh transaction actually went through.  I have asked for a confirmation several times; I have reached out to the bank several times.  ****** *** ****** may have sent the request, but the ARN number does not represent the transaction being processed.  I have not received the money and neither has **** ** *******.  There is nowhere to put it since the account was closed three years ago.  

  
  Sincerely,
  
  Tyler *****

  Business response

  04/03/2023

  Thank you for responding. We appreciate the opportunity to further address the customer's concerns. As stated in our previous response, prior to receiving this claim we thoroughly reviewed the customer's concern. We have already confirmed that the customer's refund was remitted to their original payment method, and for this reason no further compensation may be provided for the order in question. We have now addressed this matter to the greatest possible extent and consider the matter closed. As no further resolution is available at this time we once again recommend the customer contact their financial institution. 
  
  Regards,
  Event Ticket Sales

• Initial Complaint

  12/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I bought 2 ************ tickets for a concert and it was canceled 2 times and I have tried to call them for a long time and could not get them on the phone or to respond to my emails nothing and about 2 months ago I finally got to talk with someone and they said they will not give me my $******% back that they would only give me a credit for some other concert that I don't want to see if someone can contact me to try and help me thank you

  Business response

  01/09/2023

  Business Response /* (1000, 5, 2022/12/22) */ Thank you for reaching out to us. At Event Ticket Services, we value our customers and would like to take the time to address our customer's concerns. It should be noted that Event Ticket Sales (ETS) processes orders and provides customer service for online resale ticket marketplaces. Neither ETS nor the ticket marketplace owns or generates tickets--instead, we merely facilitate transactions between ticket buyers and ticket sellers. We have taken care to keep customers informed of event changes related to COVID-19 and are continuing to work hard to protect all users of our site whose events may have been affected, including both buyers and sellers. In this case the customer's event was eventually cancelled by the event production and as such the customer has been provided appropriate compensation for their order. At this time the customer's order does not qualify for additional or alternative compensation. If the customer has any further questions regarding their order, we encourage them to contact the customer care team. Regards, Event Ticket Sales

• Initial Complaint

  09/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased tickets to see ********* at *********** (0rder # ********) on 9/8/2022. This event was postponed twice. We parked and paid $***** for parking. We went through the initial security screen. We went to eat dinner after dinner we went to screen into the park. At this point we were told there was a problem and we would need to go to the box office. At the box office we were told our tickets were no good. We could not see the show. Our tickets were already scanned by someone else and they had been double sold. I contacted the company and they said they would have to send me a form to do an investigation. The form was never emailed to me after requesting it twice. I don't think they intend to send the form or issue a refund. I want my money back plus interest for two years that this was postponed.

  Business response

  10/13/2022

  Business Response /* (1000, 6, 2022/09/22) */ Thank you for reaching out to us. At Event Ticket Services, we value our customers and would like to take the time to address our customer's concerns. In this case we have contacted our customer and provided a courtesy resolution in the interest of customer service. As the customer's desired resolution has been provided we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. Regards, Event Ticket Sales

• Initial Complaint

  04/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought a ticket to a show over two years ago. Show was postponed twice due to Covid. The make up shows are running right now (April 13-May 1 of this year). They told me I would get my ticket on June 13. Very much after the show has completed its run here in ********. I've called them and talked to customer service. I've emailed numerous times back and forth with them. I've done their live chat with text on at least two separate occasions. They tell me that either they have to check with the venue to verify the make up dates (which is a lie. I keep getting emails from the company with the notice that tickets are available to purchase for shows going on now!) or I can sell my ticket. How I don't know, since I don't have a ticket to sell. I've asked for my money back numerous times. They say they can't until the show is canceled. The show won't be canceled because it is running now!

  Business response

  05/31/2022

  Business Response /* (1000, 5, 2022/05/04) */ Thank you for reaching out to us. At Secure Box Office, we value our customers and would like to take the time to address their concerns. It should be noted that Secure Box Office is an online resale marketplace, which means we do not own or generate tickets--instead, we merely facilitate transactions between ticket buyers and sellers. Directly on our homepage it states, "We are a resale marketplace. This site is not owned by any venue. Prices may be above or below face value. " Once our customer selected the event they were interested in, ********, they navigated to the ticket listing page. Both the top and bottom of this page repeat the statement, "We are a resale marketplace." This site is not owned by any venue. Prices may be above or below face value. " After customers select the ticket listing, they desire, they are directed to the checkout page. Our customer was prompted to provide an email address and select a delivery method. After a delivery method is selected, since methods vary in price, a new order total is calculated. Here, customers are provided with an order summary that displays the event details, ticket location, and price per ticket. A complete itemized breakdown of our customer's order, including the price per ticket, all fees, and the total price of $******, was displayed in bold text on the left-hand side of the page. These details were fully disclosed before our customers were asked to enter any payment information. Below this order summary, our customers will see the message, "A return e-mail stating that you have been charged for your order serves as acceptance of your offer to purchase tickets. All sales are final. There are no refunds, exchanges, or cancellations. If the event is postponed, tickets will be honored for the rescheduled date. Secure Box Office is a secondary marketplace, not the primary ticket seller. Prices may be above or below face value. " Customers are then presented with our terms and conditions, including a message that clarifies, "To complete your order, you must agree to the terms and conditions, and confirm that you have reviewed the order summary above." All prices are listed in US dollars. All sales are final. " Our customer was required to select a check box signifying their agreement to these terms with the statement written in bold, "I agree to the sales terms and refund policy listed above and acknowledge that this site is a resale marketplace." By clicking 'Place Order', my credit card will be charged $******, which includes ticket, service, and delivery fees, and their total charge reiterated in bold text. Customers are then prompted to select the "Place Order" button below these terms, at which time their order is processed. Once selected, customers are taken to a review page that displays their payment information, order summary, and an additional itemized cost breakdown of their order. Due to the nature of our business in the secondary marketplace, Secure Box Office is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Secure Box Office, based on their personal assessments regarding a range of factors, including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an "all sales are final" policy--a standard throughout the industry. Prior to receiving this claim, we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed. Regards, SecureBoxOffice.com Consumer Response /* (3000, 7, 2022/05/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) THEY took my money. Not someone else. THEY need to refund my money. If my money went to another party that is responsible to get me my ticket, I would love to hear from them so I can get my money back. Business Response /* (4000, 11, 2022/05/17) */ Thank you for responding. At Secure Box Office, we value our customers and would like to take the time to address their concerns. It should be noted that Secure Box Office is an online resale marketplace, which means we do not own or generate tickets--instead, we merely facilitate transactions between ticket buyers and sellers. Due to the nature of our business in the secondary marketplace, Secure Box Office is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Secure Box Office, based on their personal assessments regarding a range of factors, including customer demand. Additionally, this buyer's guarantee is outlined within our terms of use, which every customer must agree to before they complete their purchase. These terms were created with protection and fairness for all users of our site in mind, including both buyers and sellers. Under the current circumstances, many events are being rescheduled to later dates. Within our terms, it is outlined that "If an event is postponed or rescheduled, your order will not qualify for a refund and your tickets will be valid for the rescheduled date." However, Secure Box Office'sultimate priority is to continue providing excellent service. Prior to receiving this claim, Secure Box Office has been in contact with our customer via email and offered a one-time courtesy resolution in the interest of customer service. As such, we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. Regards, SecureBoxOffice.com

• Initial Complaint

  01/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased tickets for a concert scheduled for Feb 23rd. Out of the blue I receive a notification that it is being rescheduled for June 10th. We are out of town that week and the company refuses to offer any options to us. I would expect either a refund (since they aren't delivering on their promise) or a credit for a future concert/ date we could attend.

  Business response

  03/02/2022

  Business Response /* (1000, 8, 2022/02/08) */ Thank you for contacting us regarding this matter. We want to take care to keep our customers informed during the events surrounding the COVID-19 outbreak. Event Ticket Sales is continuing to operate during these events, and is working hard to protect all customers whose events are affected by the virus. We want to take this opportunity to reiterate that any customers whose events are cancelled without plans to postpone will receive a full refund for their purchase. This buyer's guarantee is outlined within our terms of use, which every customer must agree to at the before they complete their purchase. These terms were created with protection and fairness for all users of our site in mind, including both buyers and sellers. Under the current circumstances, many events are being rescheduled to later dates. Within our terms, it is outlined that "If an event is postponed or rescheduled, your order will not qualify for compensation and your tickets will be valid for the rescheduled date." Event Ticket Sales' ultimate priority is to continue providing excellent service. We are actively monitoring the events affected by this outbreak, and would like to thank our customers for their continued understanding. At this time, we will continue to comply with all terms and conditions agreed upon at the time of purchase. If our customer has any further questions, we encourage them to contact us, and watch for updates coming through to the email address associated with their order. Regards, Event Ticket Sales Consumer Response /* (3000, 10, 2022/02/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is such a scam. I never agreed to a June concert date. We will be out of town and that date will not work for our family. This is such a shame. I noticed that other reputable companies do offer an option for refund because of this very reason. This company should not be allowed to operate. Business Response /* (4000, 12, 2022/02/15) */ Thank you for your response. We appreciate the opportunity to provide further clarification. As previously stated, our customer's event remains rescheduled for 6/10/2022.While the circumstances surrounding the postponement are unique, the policy relating to rescheduled events states "if an event is postponed or rescheduled, your order will not qualify for compensation and your tickets will be valid for the rescheduled date." If the event organizers elect to cancel the event entirely and announce that there will be no rescheduled event, then our customer will be provided appropriate compensation, per our terms. As such we consider this matter closed. If our customer has further concerns, we encourage them to contact our customer service team so they can be addressed. Regards, Event Ticket Sales Consumer Response /* (4200, 14, 2022/02/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) ******** and ********** company. If they can change the date at any point for any reason this should be more clearly represented before purchase. People have lives and commitments. Clearly not a ********* business and buyers should be aware of their practices. I will also be writing reviews on the internet to warn other buyers.

• Initial Complaint

  12/21/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I had purchased two tickets on June 25, 2021 for a ********** Concert being held in ************* on December 12, 2021. The total of this purchase was $****** ***. I thought 4.5 months would be plenty of time to receive the tickets, arrange accommodations etc. When the new covid-19 regulations rolled out in **, I requested a refund on my purchase (September 13, 2021) however, the representative stated the no refund clause in their terms and conditions but suggested independent resale at which point I requested a retransfer. When my initial confirmation email came through it prompted me to log in to ************* to receive my tickets. I had no issues with logging in (I have used ************* before and have been a member since 2017). Unfortunately, once I logged in there were no tickets to be found. At this time, I reached out to secure box office again, expressing my concern, and they assured me the ticket process takes some time but they have a "buyer guarantee" that all tickets will be received by the buyer prior to the event. I then provided a secondary email to attempt to receive the tickets and the team reminded me of how this process can take some time. As the date got closer and I still had not received tickets I got increasingly more worried, and reached out more frequently - requesting updates, tracking information etc. On the day of, I still had not received my tickets and emailed multiple times throughout the day. Fifty minutes before the start time of the event I received a final email stating successful transfer of tickets however, there were no tickets in my ************ account, either emails inbox, scam or junk folders. I did my diligence on my end and actively communicated with the company, checked both emails frequently, purchased tickets well in advance, reached out to ************ (who has no record of this transaction) etc. I am requesting full refund for a product I never received.

  Business response

  01/17/2022

  Business Response /* (1000, 8, 2022/01/03) */ Thank you for contacting us regarding this matter. We want to take care to keep our customers informed during the events surrounding the COVID-19 outbreak. Event Ticket Sales is continuing to operate during these events, and is working hard to protect all customers whose events are affected by the virus. We want to take this opportunity to reiterate that any customers whose events are cancelled without plans to postpone will receive compensation for their purchase. Our customer placed their order on 6/24/21 at 8:24 PM CST for **********, which took place on 12/12/21. The delivery method for the tickets our customer selected was Electronic Transfer, which means our customer's tickets were transferred online and needed to be displayed on a smartphone device in order to gain entry. When Electronic Transfer tickets that are purchased on a primary market website are resold on the secondary market, the seller will transfer the tickets from their account to the new buyer through the website they were originally purchased on. Once transferred, tickets will no longer be in the seller's account. Our records indicate that their tickets for the event were successfully transferred to the email address our customer provided at 6/26/21 at 9:09 AM CST. Due to the nature of our business on the secondary marketplace, Event Ticket Sales is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Event Ticket Sales, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an "all sales are final" policy--a standard throughout the industry. Event Ticket Sales' ultimate priority is to continue providing excellent service. At this time, we maintain that our customer was sent their tickets in time for their event. If our customer has any further questions, we encourage them to contact us, and watch for updates coming through to the email address associated with their order. Regards, Event Ticket Sales

• Initial Complaint

  11/22/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I bought tickets for spring training 2020 through SecureBoxOffice.com. The event was canceled due to COVID. I was issued a credit via email.I am trying to rebook spring training tickets for 3/2022 and am unable to use my coupon code. I spoke to a sales rep who said my code expired 10/22/21. There is no expiration date on the email I received. The rep transferred me to customer service. I cannot get past the robot to a live person. When you call customer service you have to provide an order number. When I provide my order number the robot states that the order was cancelled and hangs up on me. There is no option for getting through to a live person and the sales team are unable to remedy the situation. The spring training tickets just became available for 2022. I would like my coupon code honored, particularly as no expiration date was provided in the email that I received that provided me with the coupon code. I have called the company 4 times and sent 4 emails with no response. From: SecureBoxOffice <**************************> Date: Wed, Apr 22, 2020 at 7:32 PM Subject: Store Credit To: <*********************>You have received this coupon (the "Coupon") to be redeemed toward your ticket total, service charge, and delivery fees on future purchases. The Coupon has a unique identifier that may be used over multiple transactions placed from this email address only until the value of the Coupon is $0. This is not a cash equivalent and has no cash value and may not be transferred to another email address. Failure to use the Coupon before the expiration date shall result in the forfeiture of the Coupon, unless otherwise required by law. In the case of fraud, misrepresentation, abuse or violation of these terms and conditions, we reserve the right to take all available legal or administrative action. Other restrictions and exclusions may apply. Coupons are void where prohibited. Store Credit Details: Credit Amount: $******Credit Code: ****************

  Business response

  12/22/2021

  Business Response /* (1000, 9, 2021/12/10) */ Thank you for reaching out to us in reference to the concerns of our valued customer. We want to keep our customers informed during the events surrounding the COVID-19 outbreak. Event Ticket Sales is continuing to operate during these events, and is working hard to protect all customers whose events are affected by the virus. As our customer's event has been cancelled, they were sent an email outlining their compensation. We understand that the effects of COVID-19 continue to cascade throughout the live events and ticketing business, making it difficult for events to be held on their respective scheduled dates. To date, countless events have been postponed, rescheduled or canceled. As always, we are working to protect every buyer and seller who uses our site and have extended our customer's store credit expiration date to 12/31/22. We appreciate our customer's patience and understanding as we continue to monitor these events and follow through in providing excellent customer service. At this time, we consider this matter resolved. If our customer has further questions pertaining to their order, we encourage them to contact our customer service department. Regards, Event Ticket Sales Consumer Response /* (2000, 11, 2021/12/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  11/17/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered tickets in June 2021 for a ************ concert in September 2021 from Secure Box Office. I paid over $***. The concert was postponed and rescheduled for September 2022 due to COVID-19. I've been trying to get a refund. *************************************************************************************** I have made several attempts at contacting them via email, phone and live chat. I have yet to receive any correspondence from them. I need my money back. It was order# ********. Thank you in advance for any help you may be able to offer. Sincerely, Maryhelen *********.

  Business response

  12/22/2021

  Business Response /* (1000, 8, 2021/11/29) */ Thank you for contacting us regarding this matter. We want to take care to keep our customers informed during the events surrounding the COVID-19 outbreak. Event Ticket Sales is continuing to operate during these events, and is working hard to protect all customers whose events are affected by the virus. We want to take this opportunity to reiterate that any customers whose events are cancelled without plans to postpone will receive compensation for their purchase. This buyer's guarantee is outlined within our terms of use, which every customer must agree to at the before they complete their purchase. These terms were created with protection and fairness for all users of our site in mind, including both buyers and sellers. Under the current circumstances, many events are being rescheduled to later dates. Within our terms, it is outlined that "If an event is postponed or rescheduled, your order will not qualify for compensation and your tickets will be valid for the rescheduled date." Event Ticket Sales' ultimate priority is to continue providing excellent service. We are actively monitoring the events affected by this outbreak, and would like to thank our customers for their continued understanding. At this time, we will continue to comply with all terms and conditions agreed upon at the time of purchase. If our customer has any further questions, we encourage them to contact us, and watch for updates coming through to the email address associated with their order. Regards, Event Ticket Sales Consumer Response /* (3000, 10, 2021/11/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) If canceled I should get my.money back Business Response /* (4000, 12, 2021/12/07) */ Thank you for your response. Per our terms, it is outlined that "If an event is postponed or rescheduled, your order will not qualify for compensation and your tickets will be valid for the rescheduled date." At this time, we continue to maintain that our customer has valid tickets for their event taking place on 9/11/22. As such, we consider this matter resolved. If our customer has any further questions, we encourage them to contact our customer service team for assistance. Regards, Event Ticket Sales

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩