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Complaint Details
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Initial Complaint
12/01/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I recently closed my home and deed with this company. The lawyer told them to hold back $**** Incase I owe for taxes. It turns out that I do not owe for taxes. I have reached out to the company for the remainder of my payout. The lawyer told them to release my funds and they have yet to do so. I called and sent emails with no response from the person Keri working my case. She said they would release my funds but have yet to do so.Business response
12/23/2021
Business Response /* (1000, 5, 2021/12/13) */ Contact Name and Title: Jerry ******, Title Manag Contact Phone: ************ Contact Email: ********************** This filed closed on 11.15.21 and at the time of closing we were waiting on the Order for the Determination of Inheritance Tax to be signed by the judge and entered in the court case and per the attorney we held $******** for potential inheritance tax. We assisted in referring Lekisha to an attorney that could help her that was not only quick, but inexpensive and communicated with her throughout the process. Normally our underwriter won't allow us to disburse any money until this order is entered, yet we wired Lakeisha $********* on 11.15.21, the day of closing. The order of no inheritance tax due was signed on 11.19.21 and we were able to see the order the following Monday, 11.22.21. We were in contact with Lakeisha the week of Thanksgivings and due to the shortened work week and people being on vacation, the final $******** wasn't sent out until 12.1.21, via wire transfer. So, as I respond to this, the customer has been paid the final $******** that was held and we are no longer holding any money in escrow for this transaction. Please let us know how we can be of further assistance in this matter. Consumer Response /* (2000, 7, 2021/12/14) */ The company has finally paid me after going through you and various other complaints. But I have been paid
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.