5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Angela C
1 star01/30/2024
NO stars for this company and the owner. He was a total jerk and interrupted me and told me to stop talking-he was asking the questions. He said he did not have time to tow me until 8 the next morning--over 12 hours from my accident. He said he did not care about my circumstance if I had an issue call AAA. I said I would and that he was not coming to tow my car with that attitude. I called AAA and they said he was the only one that would contract for them in the entire Omaha Metro area and has many complaints against him. NEVER use him. The tow truck that did arrive was professional, timely and very kind and said that Buddy's is known to be no good. I am also cancelling my AAA membership for such poor service and response.Review from Michael H
1 star12/29/2023
Divers lied multiple times to AAA Dispatch stating they had contacted me when they never did, couldn't locate the vehicle when it hasn't moved since the first service call, stated that I personally talked to a driver and told them I didn't have any legal documentation to prove the vehicle was mine (which I do, and again never spoke to anyone at Buddys) and just in general gave me a very hard time trying to recover my vehicle in an already stressful situation. I have had to file complaints with both AAA and The BBB, and I wouldn't recommend that anyone use this tow companys service.Review from Mark M
5 stars09/29/2023
Had a flat they fixed it quick within 25 minutes on the side of I-80 at 9:30 at night. Would highly recommendReview from Josie S
1 star06/24/2023
I was in a parking lot flashing my lights, he drove off when my friend got in her car to go tell him he said he called me which he didn’t and then said he was too busy and speed off almost hitting a car when he turned. It’s so sad now I have to wait 2 more hours for another tow.Review from DP S
1 star01/06/2023
ABSOLUTELY NEVER USE THIS COMPANY. They are verbally abusive, they tow vehicles illegally. Filed police report as the man was cussing at me and my husband. Omaha police were present when he was screaming at me. I will file a complaint with triple AAA. Please don't use this company.
Buddy's Towing Response
01/09/2023
This was a private property tow away.. this was at 50th and Underwood in Omaha the tow was requested by the owner of *********.. the woman was extremely abusive argumentative and did not want to pay the tow fee which was $185.50 as the city of Omaha States and mandates.. the owner of ********* was there and present when we towed the vehicle at the request.. she did call the police and then police informed her that she was wrong and we were right and she had to pay to get her vehicle so she's very upset. If you'd like to discuss this with me you could please call me at ************. We have been a part of Better Business bureau for many years and if you look you have never seen these kinds of plant complaints about our company in the past this is one client that was upset and is really pushing the issue because the police told her she was in the wrong.. thank you for letting me submit my side..Robert *******
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