ComplaintsforAmerica's Best Choice Windows & More
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Complaint Details
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Initial Complaint
02/08/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
America's "Best" Choice installed windows on property adjacent to mine on Feb. 6 and 7, 2023. They parked a large trailer infront of my property, blocking the mailbox and leaving work material on my sidewalk and property. Upon completion of the work on Fe.b 7 I discovered they had broken my mailbox which their trailer had been parked next to - with sufficient impact to break the support for the box. No mail was delivered on that date so the mail carrier cannot be faulted. Moreover, delivery of the mail should not be impeded by vehicles parked such as this outfit. I intended to have a discussion with these people today but unfortunately the job has evidently been completed. The nature of this complaint is that this company's workers seem ********, ******** ** ******** and should not be intruding upon other's property on an unrelated job.Business response
02/09/2023
Hello, We are sorry to hear about your mailbox, this is not how we operate on our jobsites, I wish you have called our office to notify us during the install, so we could resolve any issues you were having with our company. Is there any way you can contact our office, so we can get some pictures of the damages of your mail box? We do apologize if our installers caused any damages to your property and caused any delays in the mail. If we find out the damages were caused by our installers we will make sure your mailbox is repaired or replaced. Thanks America's Best ChoiceCustomer response
02/09/2023
Representative from this company visited my home Feb. 9 and we discussed the complaint. Individual was concerned and I illustrated my objections to the worker's conduct. Inasmuch as I had to repair the mailbox myself to provide for delivery, the person offered to replace or make restitution for work involved but this was not necessary as of today. I am satisfied that the window company is conscientious based upon this interaction and consider the complaint resolved.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.