ComplaintsforAccredited Collection Service, Inc.
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Complaint Details
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Initial Complaint
01/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
just trying to find out what the balance of the debt that i owe or the payoff amount, i have sent numerous emails and no response . i have sent $100..00 a month every month for 6 years.Business response
01/16/2024
Please contact myself, ******** ********* CEO or ******** ****** Executive Coordinator, to discuss this situation. Please feel free to contact either of us at *************Customer response
01/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
03/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I spoke to this collections agency today 3/6/2023 trying to settle the debt that was turned over by ******** ********. This company has outright violated the The Fair Debt Collection Practices Act. Lisa threatened to sue me, stated my property and all assets would be taken or obtained if I didn't pay it in full today, because the courts would rule in their favor. She then would put me on hold and say that she could accept a lower amount but I only had until 3pm TODAY to give my banking information. She further harassed me to provide credit card information or she would turn my account over to the attorney to sue me if I didn't give her the information by 3pm. This debt is almost 3 years old! Why not just accept the $*** that I was willing to pay, when that is ALL I can pay??? Why in the world are you KNOWINLY violating my rights??? ** ********* ***** *** ****** **** *** ** *** ** *** ******** ****** *** ** *** ***** *** Everyone is falling on hard times and I was trying to do the right thing by calling and setting up a plan with this company. We have absolutely no savings and this company is causing me and my family deep mental and emotional anguish! Furthermore, after my phone call with this company, * ** *** ************ ***** ******* *** demand that they remove this debt immediately. Failure to do, will result in my filing a suit for direct violation of the The Fair Debt Collection Practices Act.Business response
04/04/2023
Accredited Collection Service, Inc. is in receipt of the complaint. ACS takes any complaint very serious and we do our best to conduct ourselves in a manner which would not create a complaint. Please contact myself Michelle ********, CEO or Jennifer *****, Executive Coordinator at ************.Customer response
04/04/2023
Complaint: ********
I am rejecting this response because: This is not any form of a resolution. I absolutely will not jump through hoops for a company that is knowingly violating my rights and the law.
Sincerely,
Avalon *******Customer response
05/11/2023
Complaint: ********
I am rejecting this response because:It is unacceptable. I was also notified that this "debt" has now been sold to another collector.
Your company would rather push it to someone else than to take responsibility for your companies actions.
Sincerely,
Avalon *******Business response
05/11/2023
Accredited Collection Service, Inc. is in receipt of the complaint. ACS takes any complaint very serious and we do our best to conduct ourselves in a manner which would not create a complaint. Please contact myself Michelle ********, CEO or Jennifer *****, Executive Coordinator at ************.Initial Complaint
03/26/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
In January I received a letter from this company giving me notice of an outstanding medical bill. This letter had no amount listed no did it tell who the creditor was or the account number. I tried calling in three consecutive days no one answered the phone. Today I received another notice this time listing the accounts and amounts. I double checked and a payment I made to a dr's office did not cover this invoice. However, there is no way to pay the company. No website, no pay by phone. Nor to they provide a mail in slip. Basically, you can't pay them. It is 2022, if you don't have employees answering the phone, can't send out letters with complete information, or have a website to make payment then you are not reliable and look like a scam. Oh and the message says they will call you back within 7 business days...this business is *************.Business response
04/27/2022
Business Response /* (1000, 8, 2022/04/13) */ Accredited Collection Service, Inc. is in receipt of the complaint. ACS takes any complaint very seriously and we do our best to conduct ourselves in a manner which would not create a complaint. We recommend to contact myself, Michelle ********, CEO or Executive Coordinator, Jennifer ***** to discuss this situation at ************.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.