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Complaint Details
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Initial Complaint
04/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We paid Hardscapes Contractors over $*** to build a deck for us. They started the deck, messed up the construction, realized the entire top had to be redone and basically just said it was too expensive to fix so they are washing their hands of it. We contacted their insurance company and filed a claim. The insurance company acknowledged their error but their policy only will cover resulting damages. So their insurance company offered us $**** for the resulting drywall damages to the interior of our home. We have not accepted it as we dont really know the full extent of damages or how to fix the deck. We are out a lot of money as they auto drafted the payments despite us asking them to stop drafting them. Our only recourse is to file suit by December this year or fix it ourselves. I am very frustrated they have such a high rating with you. They are a ******** business.Business response
04/22/2023
Kimberly, Thanks for your email back to us on your concerns and we look forward to resolving these issues in near future. We strive to make all of our customers fully satisfied and are committed to standing behind our projects.
Hardscape Partners
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.