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ComplaintsforPrime Time General Contracting
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Complaint Details
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Initial Complaint
03/04/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
All of the details are in the doc. 50+ emails, contract and photos attached. In short, Primetime General Contracting agreed to do the stucco repair to my home last August and it is still not done. I did not accept their bid for painting. I said three times in emails and over the phone that if they did not want to do the stucco without the paint job, I would completely understand. They would not return my deposit and finally sent someone out in late November. They did not come anywhere near to completing the project. I figured it was too late since temperatures need to be in the 40's so I waited again, until now, spring. When I started getting their email blasts looking for more work, I emailed and asked when they would be able to finish and the run around started again. Read the emails or the doc. I have been polite and kind throughout. I cannot imagine why anyone would devote so much time to avoiding a relatively small job. It feels malicious and I do not want them to do the job anymore. I want my second installment of 877.33 back and I will find someone else.Customer response
03/15/2024
I have not personally heard from ******* since I submitted the complaint but I am still getting his email blasts (another today) asking for more work which I have asked him to stop sending. I will attach a copy of the one I received today.Business response
03/29/2024
I’d like to try to make this right. I had offered to meet with her. She refused. Can you push for that so we can move towards a resolution?
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.