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Find a Location

Royal Construction has 1 locations, listed below.

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    Business ProfileforRoyal Construction

    Construction Services

    Additional business information

    Additional Info:
    BBB files indicate that this business has a pattern of complaints from consumers alleging that Royal Construction was contracted for remodeling work on their house. Complaints allege that work was either inferior or not completed. In addition, BBB has received complaints alleging a lapse of licensing/insurance, and failure to obtain required permits.

    BBB has made attempts to contact the business requesting that they address the alleged pattern of complaints. The business has failed to respond to the BBB.
    See all additional business information

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    This company provides commercial and residential construction and remodeling services specializing in kitchen and bathroom remodeling, basement finishing, room additions, finish carpentry and home repairs. They also offer construction of sunrooms, decks, pergolas, arbors and gazebos.

    Business Details

    Location of This Business
    5750 South 77th, Ralston, NE 68127-4202
    BBB File Opened:
    6/14/2017
    Years in Business:
    7
    Business Started:
    5/22/2017
    Business Incorporated:
    5/16/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • RCO, Inc.
    Business Management
    • Amanda J. Trout, Office Manager
    • Chad M. Trout, Owner
    Contact Information

    Principal

    • Amanda J. Trout, Office Manager

    Customer Contact

    • Amanda J. Trout, Office Manager
    • Chad M. Trout, Owner
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring construction and remodeling services you can trust

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/21/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Please see the attached Exhibit A for a very detailed breakdown of everything that has happened. I had provided Chad the attached Termination Agreement to resolve the outstanding amount of money owed back to me. For the document - AS = Andria ****** and GC = Chad ***** with RCO, Inc. DBA Royal RC Construction. The short version is I hired Chad ***** to do a remodel and addition on my home at the beginning of summer, 2021. The project was supposed to begin on 9/21/21 and be completed on 12/21/21. To date, there has been a very small amount of work performed, evidenced by photos in the Exhibit attached. Due to repeatedly being put off by excuses, I ultimately terminated Chad *****. Chad ***** states I am violating a contract I have with him. However, Chad fraudulently presented himself as a General Contractor in said contract when, in fact, he was not currently in good standing and per ******** State Law, could not perform contracting services. Chad has not been in good standing with the State of ******** Department of Labor since 5/22/21 due to a lapse in his Work Comp insurance. Furthermore, Chad's bond insurance lapsed as of 9/12/21. Due to the fraudulent representation, the contract signed is null and void and a refund is being demanded. Additionally, Chad would have been unable to procure the permits required for this project due to his license being in bad standing. I am requesting a refund of $********* of the $********* that has been paid for a construction project that has not been completed. I am trying to offer a reasonable conclusion to the catastrophe that has been my experience working with Chad and would happily pay for the estimated 3% of the work completed. I have pages upon pages of emails and texts to corroborate this entire situation.

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Bobbi B

    5 stars

    07/10/2024

    So tried to understand about product delays during Covid. Chad T**** was hard to get ahold of and didn’t return calls or texts most of the time. In February 21, 2023, I 1st contacted Chad T**** about our new flooring peeling & tearing between boards. He Finally came out on March 7th. To look. He tried to make a joke of it on March 28, 2023. Tried to call Chad again On May 17, June 6 & finally on June 1, 2023. We never heard from him again. Royal construction is now out of business and no way to collect Anything for the replacement of the flooring. It is now costing us another $6000 to get a new floor. It’s sad when you pay tens of thousands of dollars to remodel your Kitchen and the contractor could give a rats butt about their poor products or customers . They could care less about other people.

    Local BBB

    BBB of Midwest Plains

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