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Complaint Details
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Initial Complaint
06/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Caulking job badly preformed, missing gaps between windows and caulk, too. much caulk, wiping caulk fingers onto siding, wiping caulk in a mannger that left caulk on siding boards, messy overall. More than a year wait time for completion of agreed on job, daily calls with foreman to get him to come and finish job.
Business response
06/23/2023
We spoke with the homeowner and are setting a time to re-review the project next week... After that we will have an agreed punch list and we can finish the project for them!Customer response
06/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Cory ********Initial Complaint
04/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We hired skyline to do our roof and gutters after the hell storm last year. They have only done part of the work going on 8 months now. We have sent multiple emails and called and left multiple messages and no one has reached back out to us about finishing the job and repairing the issues with the job that has been completed.Business response
05/22/2023
We did a site inspection on 5/2/23. We have been trying to come up with options and a potential solution to offer the customer for a punch list type items to make sure both parties are happy. It was our understanding that the customer was not happy with a couple locations on the roof where there was a dip in the shingles next to the ridgeline between rafters. During the inspection, the decking appears to be solid, so functionality / warrantable product would be in place. If the esthetics of the install is the issue there may be a resolve that both parties can be happy with. When reviewing pre-construction pictures, it appears like similar issues were occurring. Below is a link to pictures with time stamps of before and after pictures in question:
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I personally apologize for not having a quicker response. I was out there on 5/2 and haven't come up with a resolve to offer the customer. But we will be reaching out shortly so we can come to an agreement on potential options to make both parties happy!
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3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.