ComplaintsforReed Electric
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
see Attached document
charged an excessive amount for a small job
violated verbal agreement when work would be done
Business response
05/14/2024
Our office has responded to **** *****. There is a copy of the email in the submitted documents.
We can address specific issues, we cannot arbitrarily cut our invoices in half.
Customer response
05/24/2024
Complaint: ********
I am rejecting this response because: Reed Electric simply repeated the same response that was previously stated: Basically that they can't or won't do anything to help resolve this issue or make me feel any less taken advantage of. I was hoping for some sort of compensation for the excessive cost of a relatively minor job, and for coming onto my property without my knowledge and doing work that wasn't scheduled until a month later. Instead, I received an invoice with a $30 late fee added to it, and a subsequent invoice with a threat of beginning collection procedures. The situation has become very stressful for me. So I have decided to pay the entire bill, to eliminate what has become an unnecessarily stressful situation. I will never feel that I was treated fairly by this company, and will certainly never hire them or recommend them to anyone in the future.
Sincerely,
**** *****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.